● Successfully led a $40+ million Human Capital Management (HCM) migration and implementation project, ensuring seamless transitions and meeting critical deadlines.● Directed comprehensive Cisco upgrades and implementations, enhancing system performance and scalability.● Oversaw Jira migrations to the cloud, optimizing workflows and enabling advanced cloud-based collaboration tools.● Managed the migration of Okta and all its modules, bolstering security infrastructure and streamlining user authentication processes.

● Managed onboarding, implementation, and relationship development for new and existing clients.● Start up company focused on process and client improvement via AI engines.● Partnered with sales teams to secure new clients and generate revenue, contributing to business growth.

● Client Success Manager for new and existing customers in multi million dollar deals such as Wells Fargo and Chase Banks● Contact point between technical teams and Account executives on customer relationships including all stages of project management activities.● Leader of 40+ Million-dollar projects in Infrastructure, Network, and development.● Scrums master in multiple development initiatives.● Scrum of scrums in enterprise development initiatives.● Leader of M&A initiative and projects.Continues Improvement Mentor (Six Sigma Black Belt)● Lean Six Sigma Black belt mentor on internal continues improvement projects. ● Promoter of company's initiatives and culture in finance and technology leading to multi-million dollar savings.

Senior Project Manager at Hewlett Packard, Costa Rica2013 — 2015• Project manager for new client onboardings to the company.• Project and program manager for the Transition and Transformation programs.• Solid and dependable contact point and relationship manager after sales process.Event Automation Regional Lead at Hewlett Packard, Costa Rica2008 — 2013• Leader of a support operational group working in event automation systems.• Responsible for leading ITIL based support on a global scale.• Managed feedback and lead initiatives for product adjustments to grow user baseand overall company and organization satisfaction.