Rolando P.

Rolando P. Email and Phone Number

Enterprise Global Customer Success Manager @ Carrier
Orlando, FL, US
Rolando P.'s Location
Miami, Florida, United States, United States
About Rolando P.

I am an analytical business executive with extensive experience in shaping and executing operational processes and business development strategies that drive cost reduction, customer partnerships and revenue growth. My expertise cover areas from pricing strategies, to go-to-market initiatives, while having a proven track record of successfully implementing sales, marketing, and business development strategies both, nationally and internationally.I excel at evaluating consumer pain points than hinder their growth and implementing and executing solutions by developing competitive business initiatives and offerings. My focus is on building Integrated Partnerships with Customers expanding Share Wallet and enhancing customer satisfaction and retention. With a knack for spotting improvement opportunities, I implement strategic process enhancements that optimize performance and efficiency from Finance, Master Data, Operations and Sales.As an accomplished leader, I am recognized for building, training, and managing cross-functional multi-cultural teams to execute critical business tasks and improve productivity. I am also experienced in budgeting and forecasting. My strong communication skills enable me to foster productive partnerships with customers, vendors, colleagues, and key stakeholders to achieve organizational goals.Let’s connect to explore how I can align my expertise with your mission and help translate your business objectives into actionable solutions.

Rolando P.'s Current Company Details
Carrier

Carrier

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Enterprise Global Customer Success Manager
Orlando, FL, US
Rolando P. Work Experience Details
  • Carrier
    Enterprise Global Customer Success Manager
    Carrier
    Orlando, Fl, Us
  • Carrier
    Director Of Operations - Customer Sucess- Global
    Carrier Feb 2024 - Present
    Palm Beach Gardens, Florida, Us
    Responsible for Leading Operational, Finance and S&OP Improvements Globally for our Software, Services and Equipment divisions while improving Customer Partnerships and Growth for a $700+ Mill Portfolio managing several Fortune 500 Accounts that range from eCommerce, Tech ( DC), Hospitality, Commercial Real Estate to Healthcare and Retail.
  • Carrier
    Enterprise Operations And Sales Manager
    Carrier Sep 2023 - Feb 2024
    Palm Beach Gardens, Florida, Us
    • Appointed to lead, expand and improve Carrier’s Operational and Sales execution for Key Enterprise Customers for North America on the Logistics and Commercial Real Estate verticals.• Develop Tech Driven Solutions to reduce Operational Costs, by reducing Energy Consumption by EcoEnergy and address the challenges that the current weather conditions demand.• Leverage our Advantech’s, Carrier Consulting Services to support efficient building designs based on People Productivity, Efficiencies and Reducing Cost.• Bring to the forefront CaaS, Cooling as a Service program geared to provide financial Relief on the second most expensive expenditure that building Operators face, Cooling and Energy , by leveraging our technologies and financial strength offering Cooling Tonnage Services.• Operate and Manage a Large Complex Multisite Tenants and Building Operators for our Service Division achieving high KPI Standards by establishing Process and Deployment strategies aligned with customer needs and expectations.• On the Finance Side, I have developed and implemented processes by creating an internal consulting approach that resulted in bringing new Processes to the Billing and collections teams, reducing AR by 85% and ensure alignment with customer Processes.
  • Carrier
    Enterprise Global Customer Success Manager
    Carrier Jul 2021 - Sep 2023
    Us
    Integrating secure intelligent carbon reducing green building products leveraging our business units: HVAC (Carrier), Access control (LENELS2), Fire Suppression(Edwards and Kiddle) and DAS that along with Building Controls via ALC (Automated Logic) our goal is to provide one Integrated Carrier Service by levering our expertise in building efficiencies from Fire Panels, HEPAA Filtration, Energy Efficient HVAC units, lighting controls, all integrated via our Smart Building App Beyond ( android or Iphone), all the way to Chillers via our Building Specialty products to achieve the best performance of your Real Estate Assets from Healthcare, Schools, Hotels, Stadiums to Mix-use buildings with Residences ,Offices and Retail; that will improve your visitors and tenant building experience and increase productivity while still saving cost . Reach out to us we are more than the leader on Air Conditioning Solutions, we are your innovation and Cost Saving Green Partner. https://youtu.be/TTVWbAOO5n4As part of my role in Carrier, I am ensuring Customer Success on a Global Basis implementing metrics, improving processes, expanding our Partnerships and market share for a Portfolio worth $120 Mill while innovating new approaches to the business combined with Internet of things, disrupting the existing Markets. Reach out to learn how can we partnership and improve your Portfolio Performance.
  • G4S
    South East Commercial Manager - Integrated Solutions
    G4S Mar 2020 - Jul 2021
    London, Gb
    Recruited by G4S to restructure and develop a new sales strategy to regain Market Share in the Region, improve customer experience and operational alignment. Tasked to create an innovative approach to company offerings to increase sales, creating new market offerings by driving efficiencies while increasing profit margins across specialty divisions operating as one full security service company.• Developed an Operational and Financial model to integrate Security Technology , Maintenance Services, Remote Video Monitoring with Manned guarding in one pricing offering decreasing operational costs to our customers, while improving Profit margins and creating long term collaborative partnerships.• Captured $1 mill+ In technology (SaaS and Hardware Sales), Manned Guarding, Tech Maintenance already in 2021, closing new large and smaller customer including Government, Healthcare, Commercial, Stadiums, Healthcare and Critical Infrastructure among several other verticals.• Consult for Security Operations for Healthcare, Manufacturing, Logistics, Financial Institutions, Critical Infrastructure, Commercial Real Estate, Jewelry Manufacturers, Start Ups and Government Entities executing risk and efficiency assessments to their existing security programs and by leveraging Loss Prevention technologies. • Collaborated with C and VP Levels across verticals defining action plans to execute the results of the efficiency and risk assessments, including mid- and long-term operational actions to increase security protocols and address pain points. • Selected, Trained and established new Technology Products and Service Partners to offer our joint services bringing additional revenue.• Assisted our operational teams in Process Improvement and Site management within the Region.
  • Brinks Inc.
    Global Senior Strategic Sales And Operations Manager
    Brinks Inc. Dec 2011 - Mar 2020
    Coppell, Texas, Us
    Create and execute sales and operational strategies and to revamp existing markets and introduce new products and services to new and exiting national and global customers to increase and retain market share for Brinks Global Services USA. (Diamonds and Jewelry Division) creating a clear differentiation from the competition via High Value Pick and Pack Operations in a free Trade Zone, Trade Show Transportation of $20 B + by using a consultative approach, listening to the needs of our customers while optimizing operational processes resulting in improved customer experience with our brand, involving multidisciplinary and multicultural teams across divisions and countries. I managed Projects in Hong Kong, Thailand and Switzerland, improving trade relationships across the Globe with our affiliates and assit them growing market share. Our offering included Low value transport ( $50K or less) and High Value transportation including Fish and Wildlife Customs Clearance. Created with our Japan Office in Tokio, the first delivery of Fish and Wild Life products of high value on a Cruise Ship working closely with Japan Customs authorities and our Global Customer.
  • Mgrp Consulting
    Senior Global Consultant Manager
    Mgrp Consulting Jan 2005 - Feb 2012
    Supported a wide range of clients In the US and Latin America including technology, healthcare ( equipment) , consumer products, logistics and Real Estate companies to introduce existing and new services and products to increase revenue and improve margins. Build and train sales teams, develop distribution channels, decrease operational costs, improve logistics, and implement corporate policies and procedures . Managed a corporate real estate fund and provided guidance on acquisitions. Identified highest and best use of land, analyzed rates of returns, leases, and tenant quality, disposed of bad assets, and negotiated terms with lenders and partners.
  • Cb Richard Ellis
    Junior International Broker
    Cb Richard Ellis Dec 1999 - Feb 2004
    Dallas, Tx, Us
    CB Richard Ellis –Mexico-USA BorderServiced US, European and Asia Pacific Based Companies establishing into Mexico and LATAM.International Industrial Broker (Dec 1999 – Feb 2004)• Serviced existing corporate clients and develop new national and international accounts in the Southeast Texas and Northeast Mexico. • Developed a GoTo Market Strategy in Northeast Mexico to represent Tenants and Developers and built to suit operations based on Manufacturing Efficiencies and processes.• Coordinated regional marketing campaigns with our agencies and US corporate teams.• Worked and lead customer specific projects with CBRE offices in Chicago, Dallas, Los Angeles and the LATAM Desk.• Negotiated leases, lease back, shelter operations, site search, highest and best used studies for asset disposition and purchase contracts for Industrial Facilities and Office Buildings while expanded services to local companies.• Designed, prepared and sold Real Estate Investment opportunities to private and institutional Real Estate developers, banks, trust funds and financial institutions, to back up projects overseas.• Commercialized total of 800,000 SF in industrial facilities valued at $12M for Coca Cola Mexico, Barry International, Bax Global and Draexlmaier. • Negotiated $150K-$1M lease proposals with such companies as R Donnelley, Takata, MSL, Samsung, Andrews, Square D, Speedo, Emerson, APL, Draexlmaier, and Springs.• Site Search for Shell Sites to establish gas stations in Latin America and Repsol in Mexico, generating $1.2 mill in revenue for the company.

Rolando P. Education Details

  • Tecnológico De Monterrey
    Tecnológico De Monterrey
    International Business

Frequently Asked Questions about Rolando P.

What company does Rolando P. work for?

Rolando P. works for Carrier

What is Rolando P.'s role at the current company?

Rolando P.'s current role is Enterprise Global Customer Success Manager.

What schools did Rolando P. attend?

Rolando P. attended Tecnológico De Monterrey.

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