Unlike a captive, or direct insurance company who only offers their own proprietary products, our agency is 100% independent of any one company.When it comes to something as important as insurance, it’s imperative that you work with an agency who has an in-depth knowledge of multiple insurance products, companies, and guidelines — not just one.We offer coverage options for auto insurance, home insurance, life insurance, health insurance, business insurance, commercial insurance, renters insurance, boat insurance, and more. We provide free, no hassle and no obligation insurance quotes to help you make an informed insurance decision.

As an Agency Owner in Fort Washington, Maryland, I know many local families. My knowledge and understanding of the people in this community help me provide customers with an outstanding level of service. I look forward to helping families like yours protect the things that are important - your family, home, car, boat, and more.I’m proud to work with a company who’s been serving satisfied customers for over 80 years. Customers count on outstanding financial strength and superior claims service to help protect what they value most. Allstate delivers on their promise. In fact, their outstanding financial strength and superior claims service received an A+ (Superior) rating by A.M. Best. Quality service, strength and satisfaction – that’s something I’m glad to be a part of.

Sell and service various types of insurance for individual and commercial customers. Generate revenue for the insurance group with an eye towards lessening dependence on member dues. Quote insurance rates, assist applicants and complete screenings, and counsel new and existing customers on the best products for their individual situation. Use best practices and agency guidelines when placing customers into market.Key Accomplishments:· Solicit business and ensure long-term partnerships with existing customers by building communicative relationships and providing responsive service.· Provide all needed information to agency carriers, and maintain open communication while acting as point of contact for queries from carriers to ensure productive and profitable long-term relationships.· Work towards greater member value by streamlining processes, providing a high degree of accuracy, and communicating knowledgeably about all available products and services.

Promoted commercial and personal lines of insurance throughout DC, Maryland, and Virginia. Identified possible sales partnerships, and pursued new customers. Developed short- and long-term marketing strategies to raise market profile of company. Acted as point of contact for many relationships with businesses, community members, and individuals, including representing the company at community and industry meetings. Key Accomplishments:· Designed promotions and sales pitches, including exhibit materials and marketing tools.· Recruited, trained, and supervised agency staff, and provided key feedback during hiring and review processes.

Identified and analyzed gaps in associate and manager knowledge, and created training initiatives to resolve them, alongside implemeting standard T-Mobile training programs. Supported the career development of front line managers and representatives to ensure product knowledge and sales ability. Monitored growth of individual managers and stores against monthly business plans, identifying areas of improvement and providing solutions and mentorship as needed. Communicated sales and growth with all store managers and upper level management. Key Accomplishments:· Coached individual store managers in developing detailed business plans each month, including setting feasible benchmarks for associate sales, products, and overall profit.· Developed specific action plans for use by store managers to increase sales, decrease churn, improve customer satisfaction, and raise brand awareness.

Built and managed independent insurance agency from the ground up. Pursued personal and commercial insurance customers, developing long-term relationships throughout community. Maintained accurate knowledge on automobile, home, fire, life and liability insurance products versus industry competition.Key Accomplishments:· Created sales and marketing strategies, lists of sales contacts, market research, and promotions.· Managed all aspects of agency, from start up to development. Used industry knowledge and best practices to create growth and profitability while providing excellent products and services to all customers.

Responded to outages for business telephone service throughout DC, Maryland, and Virginia. Identified technical issues using tests and equipment (including DMS, 5E, and Adtran switching equipment) to troubleshoot.Key Accomplishments:· Liaised with internal customer service, scheduling, and dispatch departments to coordinate activities of vendors, technicians, and customers.· Acted as primary point of contact for business customers and provide customer service by creating knowledgeable and prompt solutions to any technical problems.

Managed simultaneous telecommunications projects for major accounts. Planned, organized, and supervised progress of various projects, including communicating with customers and upper management, and ensuring accuracy of all data and records. Coordinated with vendors and end users on all technical data input, and finalizing project completion. Laid off due to downsizing.