A highly Motivated and Skilled Training Consultant with expertise in Learning and Development, Culture-Building, Employee Engagement and Organizational Development gained from over 16 years in the BPO, Insurance and Banking Industry.
-
Learning Experience ManagerCimb Bank Philippines May 2022 - Jan 2023Philippines- Planned, Developed and Implemented the Learning and Development strategy of the entire organization- Collaborated with Regional Partners and Key Management to Build and Grow the Company Culture- Created and Led initiatives to drive Employee Engagement -
Training PartnerBdo Unibank Sep 2020 - May 2022Philippines- Led the Learning and Development strategy of Consumer Banking Group- Collaborated with Business Leaders and Key Stakeholders to define Performance, Skill and Knowledge gaps- Designed, Developed and Evaluated in-house and outsourced training to ensure they're aligned with Business Goals- Partnered with vendors in Controlling Costs, Negotiating Contracts, Reducing Risks, Monitoring Performance and Ensuring Service Delivery -
Organizational Development Senior ManagerTroo Jan 2016 - Aug 2020Manila, National Capital Region, Philippines- Drove innovation by using Design Thinking to solve Operational and Business challenges- Designed and Implemented Development Interventions, Facilitated Learning Sessions and Evaluated Program Effectiveness to support the organization's Short-term and Long-term objectives and Business Direction- Oversaw Organizational Level initiatives on Engagement and Culture-building- Provided Sales support by training Financial Advisors, Area Managers and Bank Partners -
TrainerPacific Business Group Feb 2012 - Aug 2014Philippines- Designed and Developed training programs for a publishing company that dealt with Investment opportunities in the Stock Market- Reviewed and Evaluated contact center processes to determine Improvement plans in Sales and Service - Oversaw the entire Learning needs of the company
-
Communication Coach SupervisorTeleperformance Aug 2006 - Feb 2012Philippines- Supervised the account’s Communication Coaches for the Baguio and Manila sites- Designed and Facilitated Communication Enhancement Training to improve the account's Customer Satisfaction Index- Developed and Conducted training programs for Onboarding and Upskilling for a Student Loan provider- Provided Operational Guidance on Managing Performance -
TrainerAlorica Jun 2005 - Aug 2006Philippines- Led New-hire classes and Continuing Education Training for a Satellite TV provider -
Quality Assurance OfficerAlorica Feb 2005 - Jun 2005Philippines- Monitored and Ensured call interactions are in acccordance with the company standards
-
Processing ExecutiveHsbc Jul 2004 - Jan 2005Philippines- Provided Customer Service support to credit card holders- Resolved challenging issues by utilizing negotiation skills -
Customer Service AssociateE-Telecare International Jan 2003 - May 2004Philippines- Provided direct Marketing and Sales support for a high-speed internet service provider
Roland Winlove Orbe Education Details
-
English
Frequently Asked Questions about Roland Winlove Orbe
What is Roland Winlove Orbe's role at the current company?
Roland Winlove Orbe's current role is Leadership and Development Professional.
What schools did Roland Winlove Orbe attend?
Roland Winlove Orbe attended Mindanao State University.
Not the Roland Winlove Orbe you were looking for?
-
Roland Winlove Orbe
Taguig
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial