Rolf Stanley Email & Phone Number

Experienced national and international operations manager within the travel and tourism industry with proven results. An expert in policies, procedures, accounts, payments, risk assessments, recruitment and insurance, who relishes the challenge of creating and rolling out new products and services. A trouble-shooter who excels under pressure and creates positive environments for staff and customers alike.Industry Expertise: Over 15 years’ experience of the travel and tourism industry working over multiple continents, each with unique requirements and challenges. Particular expertise of Latin America. A self-motivated individual with a proven record of working within all aspects of the field to gain first-hand knowledge of each facet from front facing customer service to the background operations which drive visitors and income. Extensive crisis and incident management experience.Management: A track record in developing relationships with operators of varied nationalities and backgrounds, successfully managing diverse teams and in establishing new recruitment and training procedures.Communications: Exceptional people skills and the ability to remain calm and focused under pressure as the first point of contact for emergencies. An excellent communicator with the ability to establish and develop relationships across a wide range of stakeholders; including operators, tour leaders, service providers and tourists. Devising and implementing communication strategies to create a more effective team and understanding of the company as whole.Leadership: Proven record in leading teams and operations to achieve high results in a target based environment and ensuring staff remain motivated and encouraged. Company leader in establishing new recruitment and training procedures and implementing them.

Listed skills include Tourism, Adventure Travel, Tour Operators, Event Management, and 18 others.