International Customer Service management for European Aftermarket customers. CS staff is located in the Netherlands, United Kingdom, Germany and RussiaProcess owner Order to Cash: Manage and implement the new ERP system with the O2C scopeManagerial: 8 (NL), 3 (UK), 2 (DE) customer service employees, 1 team leader, 2 ERP core team membersExperiences: Automotive, International Independent Aftermarket (IAM), EDI, redesign business processes, project management.

Process owner Order to Cash for the introduction of new ERP in the European Aftermarket organizationOracle JD Edwards EnterpriseOne- Analyze and redefine all O2C processes- Steer the alignment with stakeholders and processes (Procure to Pay, Lead to Contract, Finance, Data management)- Perform and coordinate the testing process- Manage, implement and monitor solutions to issues resulting from testing, configuration and implementation - Manage and implement the new ERP system with the O2C scope (2015)

Responsibility: European Sales Management of automotive parts (spark plugs, co-generation plugs, glow plugs, wiper blades, cabin air filters, air/conditioning, starters, alternators) to IAM National distributors (Independent Aftermarket) in the Benelux, Scandinavia, Baltic States, Turkey, Greece, Israel, Italy, France, Spain and Portugal.Customer service management for IAM customers in Europe.Long-term sales planning, business development, P&L responsible.Project manager EDI for electronic ordering system (implementation of TecCom system).Managerial: 4 account managers, 8 customer service employees.Experiences: Automotive, International Sales Management, EDI, IAM

European Key account management of Original Equipment Spare parts (OES) to Japanese HQ’s and National distributors in Europe (Toyota, Daihatsu, Suzuki, Mitsubishi, Honda and Mazda).Supply Chain and Customer Order-handling for OES and IAM business (spark plugs, glow plugs, air-conditioning, oil-, air-, cabin air filters, starters, alternators, wiper blades). Long-term sales planning, business development, P&L, service ratio and stock level KPI´s.Managerial: 2 account managers, 1 assistant manager, 4 procurement- and 4 customer service employees.Experiences: Automotive, International Japanese OES business, Supply Chain

Falck Alarmcentrale, a subsidiary of Group 4 Securicor (G4S), is the emergency center which guarantees that every alarm will be detected, evaluated and followed up immediately. G4S is the market leader in security and safety services in the Netherlands.Responsibility:Sales manager of the Emergency control business unit, member of the Management Team, developing and managing the sales plan, sales department, CRM system, sales reports, offers and presentations, managing account managers and sales support.Key account management for Shell, BP and Blokker, P&L responsible.Managerial: 4 account managers and 2 sales support.Experiences: B2B, policy making, services in the security market.

Company: Initial Varel Security, subsidiary of Rentokil Initial (nowadays Chubb Fire Security), is a prominent company with 14 branches and is specialized in electronic security systems in the Netherlands (± 1.000 fte, 70.000 customers).Responsibility: Develop, implement and manage projects to get more sales efficiency in the total company (110 salesmen in 18 branches), like bonus structure for all salesmen, sales incentive programs, CRM system, sales reports, standard quotation system and sales presentations. Sales education policy making and implementing for all salesmen.KPI Measurement of all 110 salesmen performance (#quotations, visits, offers, turnover)Cold call acquisition training.Managerial: Indirect 14 salesmen for the B2C market.Experiences: B2B, B2C, CRM, project management, company structure with branches, electronic security market.

B2One Gifts B.V. has been a Dutch start-up E-commerce company, specialized in promotional presents to be ordered via internet and delivered with a personalized note.Responsibility:Sales management, developing commercial and administrative process, recruitment, CRM, product policy, call center, key accounts and exhibitions.

LeasePlan is the international global fleet and vehicle management company of Dutch origin. LeasePlan is offering full service of financing and operational fleet management. Lease Plan is market leader in the Netherlands. 1998-2000 Account Director LeasePlan DirectFounder of the new business division LeasePlan Direct, which manages all medium-sized companies (<15 cars). Policy making of LeasePlan Direct, marketing (promotion and communication) and recruitment.Project manager “Online Calculation System” (E-business).Managerial: 14 Sales- and operational employees.1996-1998 Account ManagerAcquisition and account management. Sales of car lease contracts, making offers, tenders and closing (international) deals, key account management, consulting for customer cost reductions, creation of account plans.Managerial : 2 account support employees.1994-1995 Account SupportManaging of existing lease contracts, developing of company lease car regulations, supporting account managers and quotation making. Project member for implementing CRM1992-1993 Sales SupportSales of car lease contracts to new customers by phone, managing "Sale & Lease Back" of fleets. Supporting sales managers by arranging customer visits (cold calls) and preparing offers.1991-1992 Commercial administrative employee Solving customer complaints related to incorrect invoices and solving backlog situation of sister company Lease Concept.1990-1991 Business economics employeePreparation of management information, internal audits, calculate termination of lease contracts.