Rolland Colón Email & Phone Number

Santa Monica, Ca, Us

United States

- Manage InMarket Service Desk team- Support 350+ remote users across the United States (Mac, Windows, & Linux platforms)- IT Asset manger - Manage all IT Equipment Inventory - Manage/Admin all internal applications (Google Workspace, Jumpcloud, Freshservice, Microsoft Office365, Asana, Slack, Zoom, Adobe Creative Cloud, Knowbe4, Deskpass, Highspot, Sellercrowd, Lastpass, Mediaradar, RFPIO, Bitdefender)- Google Workspace Administrator- Jumpcloud Administrator- Manage On-Boarding and Off-boarding of all employees & contractors- Platform Management/Account Access Manager - Manage access to all 3rd party / Saas applications- Work closely with the IT Security team to help ensure all aspects of protection, viruses, firewalls, and physical security- Conduct research and provide solutions for all IT needs- Created Knowledge Base to help end-users “self-support” whenever possible- Run EOS Team meetings on a weekly basis- Define and manage processes that satisfy/exceed SLA’s by coordinating 24/7 resolution of critical problems and related support services

Santa Monica, California

• Provided technical support for all Pandora Media and SiriusXM employees (in-house & remotely) • Support end users with all technical requests as well as AV support & artist performance setup• Troubleshoot and repair issues involving hardware, software, network, peripherals, etc.• Manage onboarding, IT orientations, and offboarding of employees • Generate, track, close tickets for all IT/AV related issues in a timely and consistent manner• Responsible for imaging laptops for all new employees as well updating current equipment for all end users • Responsible for managing and ordering all IT equipment for the Santa Monica office• Push software installations via Jamf (for Macs) & SCCM (for Windows)• Provision laptop images for all new users and hardware upgrades for all Pandora & SXM users

Irvine, California

• National Helpdesk support for all 13 divisions of Hyundai/Kia, both internal employees as well as nation wide dealership support. • Manage assigned tasks/quickly respond to/process Helpdesk tickets in a timely & reliable manner• Adhere to Customer Support standards and procedures to ensure priorities and goals are met • Open/Close/Update incident history via ITSM, or other Helpdesk applications as assigned • Support production environments by analyzing, resolving, and reporting/escalating helpdesk related issues to the helpdesk team lead/Management/customer support teams as appropriate• Monitor/report/send notifications to proper teams during system outages • Backup/Restore user profiles & data, in-compliance with assigned procedures• Logically analyze and troubleshoot issues and implement appropriate corrective action

Costa Mesa, Ca

PRIMARY RESPONSIBILITIES: IT/Technical SupportProvided End-User Technical Support for desktops, laptops, and softwareSetup new computers and user profiles Provided basic software/hardware training when necessaryTroubleshooting basic software/hardware/network problemsFirst point of contact for daily technical issues and escalated to 3rd party support when necessaryAssisted with ongoing IT upgrades as necessarySECONDARY RESPONSIBILITIES: Technical Sourcing Recruiter (Trainee)Sourcing and screening qualified candidates to fill job openings for Upper Sales Management roles, Enterprise Sales Reps, Pre-Sales, (SE), Post-Sales, Professional Services, Engineering and Technical Operations organizations etc. Source potential candidates by utilizing advanced Boolean & internet search techniques, PSRCorp’s private database, Google Custom Searches, LinkedIn Recruiter, Monster, Job postings, online resume databases, my own personal social network when searching for new talent. Provide details about job duties, compensation, benefits, and other job related data to potential candidates.

Irvine Ca

Monitor and provide support for Latisys staff and a client base of 350+ managed and collocated customers. Utilize Salesforce.com, Microsoft Office, and proprietary ERP software to communicate with staff and clients. Perform computer/server hardware and software support. Manage physical security, walk-through and administration of security sign in protocols. Answer customer phone calls and emails from clients requesting technical assistance and remote support. Monitor customer security access as well as highly critical facility and critical infrastructure devices such as power generators, CRAC units, UPS systems, and security systems. Work through collocation and ISP customer issues, perform computer/server hardware & software support and escalate to on-call engineering support staff as needed. Implement Emergency Action Plan in critical emergency situations such as network/power/cooling outages that affect collocation customers, visitors, and third parties.

Huntington Beach, Ca

Help-Desk Analyst/IT Support Technician L1 – Technical & Customer Support6 Month Contract Position at the Long Beach Veterans Hospital in Long Beach, CAProvided Help-desk, Desktop & Remote support in a 24/7/365 call center environment which was responsible for all technical support requests/calls/tickets from a the entire staff of the Long Beach Veterans Hospital as well as two satellite locations, one in Sacramento and the other in San Diego; a total staff of approximately 3,000 employees which included Doctors, Surgeons, Nurses, Maintenance Departments, all levels of Administration and Executive level VIP personal. Maintained a high level of professional and technical expertise required to answer all questions in order to solve first-level support Systems/Network & Software/Hardware issues. Answered direct phone calls from hospital staff, walked end-users through troubleshooting checklists to help solve current issues. When necessary remote support would be provided while on the phone with end-users. If initial troubleshooting or remote support proved unsuccessful, our final level of support would locate the workstation and provide more hands on, desktop support. MS Office, Active Directory, Remote Desktop, MS LockOut Tool, WhatsUp Gold Network Monitor to help with user/client password & locked account issues. Generated reports and logged all tickets using Remedy Software, executed proper protocol and procedures when escalating first-level issues to urgent/emergency status. Monitored all submitted work orders to ensure proper actions were taken and issues were solved in a timely manner. Supported PC, Linux, OSX.

Santa Ana, Ca

RESPONSIBILITIES: Loan origination of Sub Prime and A-paper loans as well as consulting clients in repairing personal credit issues helping them secure lower interest rates and ultimately achieving loan approvals. Sought out new business by utilizing a state of the art dialing system and also made calls manually, reaching my daily goal of 200-250 calls per day. Dealt with a multitude of credit and loan scenarios where shopping for different products was necessary. Maintained steady and professional relationships with over 100 investors nationwide including all three credit bureaus.

South Coast Metro, Ca

RESPONSIBILITIES: Sought out new business by cold calling IHL’s Broker/Realtor database. Spoke and presented at least 35 accounts on a daily basis, established 15 loyal broker accounts that sent me a constant stream of business, increasing my average monthly submissions from five up to ten loan files a month. Manager a personal broker database of 300 accounts which were contacted on a daily/weekly basis using tools in Microsoft Office and proprietary CRM software. Often worked 12 hour days in order to meet prospecting sales quotas. Managed a team of 3 Jr Relationship Mangers on how to successfully submit loans to the processing staff. Also trained all new RMs on how to use MOL, InHouseLender’s proprietary loan pricing and submission software.

Irvine, Ca

RESPONSIBILITIES: Sales & management of lease accounts primarily in the film editing and photography industry. Sought out new business by cold calling Balboa Capital’s database dialing system. Also used industry specific magazines, the Yellow Pages, and several other means to find lease accounts. Averaged 350 – 400 phone calls per day for five months and an average of two new lease applications per day. Maintained a constant rating in the top 5% of the very large sales staff in many daily performance categories including cold calling and applications taken over the phone. Presented BBC’s lease programs, qualified clients based on business and personal credit, negotiated lease terms, collected documents & stipulations, and closed clients on lease contracts. Completed Balboa Capital’s two week Sales Training course which covered cold calling techniques, all aspects of the leasing and finance industry, aggressive closing techniques, and clean file submissions.

Costa Mesa, Ca

Originated mortgages across the United States over the telephone. Reviewed loan applications and financial information of prospective borrowers. Consistently followed up with applicants and secured whatever other information was necessary. Structured loans and selected products from company Investor/Lenders. Maintained accurate and complete loan files. Maintained a productive and positive working relationship with loan applicants, providers and company representatives. Monitored my personal loan portfolio communicating directly with borrowers as appropriate. Assisted in the performance of all duties of the mortgage loan process from application to submission for processing including personal pipeline management, documentation retrieval and review and coordination of loan closing. Was responsible for ensuring documentation quality control and providing strong customer service.

Santa Ana, Ca

Performed duties related to the origination of mortgage loans across the United States over the telephone. Supervised the processing of conventional mortgages “A to Su-prime” from origination to closing. Responsibilities included the ordering and review of third party reports, credit payoffs, generated loan documentation, reviewed credit reports, coordinated with title companies, and provided support to other areas of the mortgage-processing department as assigned. Promoted business for the firm by maintaining good customer relations and referring customers to appropriate staff members for new services. Also was responsible for providing administrative support to new Real Estate Loan Officers. Maintained a high level of customer service by being proactive in communicating with the borrowers and Realtors alike.

Los Angeles & Orange County Ca

Hard-working, goal-oriented, and a team player, Proven ability to initiate and maintain excellent relations on a face to face level with an high-end clientele demographic, Worked closely with customers face to face to identify needs, tactfully answer questions, sell products and services, and solve problems. Worked in a nightlife setting which consist of 200+ people per night. Performing on stage for 2 - 4 hours in front of crowds that range from 50 to 1500. Sold event tickets, VIP party packages and Luxury limousine and party bus services to events and venues.Primary responsibilities involved in depth knowledge of popular musical trends, set up and take down of stage and musical equipment, attending weekly meetings, printing and distribution of promotional material, finding and booking new talent. Promoted and performed at events in Los Angeles, Orange County, Arizona, San Francisco, Washington DC, Las Vegas, Ohio, Washington DC, and Guatemala.

Irvine, Ca

RESPONSIBILITIES: Sales & management of lease accounts primarily in the film editing and photography industry. Sought out new business by cold calling Balboa Capital’s database dialing system. Also used industry specific magazines, the Yellow Pages, and several other means to find lease accounts. Averaged 350 – 400 phone calls per day for five months and an average of two new lease applications per day. Maintained a constant rating in the top 5% of the very large sales staff in many daily performance categories including cold calling and applications taken over the phone. Presented BBC’s lease programs, qualified clients based on business and personal credit, negotiated lease terms, collected documents & stipulations, and closed clients on lease contracts. Completed Balboa Capital’s two week Sales Training course which covered cold calling techniques, all aspects of the leasing and finance industry, aggressive closing techniques, and clean file submissions.

Comptia A+, Net+, Remote Support Certification Courses

Activities and Societies: -Comptia A+, Network+, and Remote IT Professional certification course

Certified Anvanced Neuromuscular Massage Therapist And Health Educator, Massage Therapy/Therapeutic Massage, 4.0

Completed 1000 hour Massage Therapist, Health Educator program. Completed 450 hour Advanced Neuromuscular Therapy program. CA Certified.

Secondary Education

Activities and Societies: Phi Gamma Delta