Rolland Colón Email & Phone Number

Santa Monica, CA, US

United States

- Manage InMarket Service Desk team- Support 350+ remote users across the United States (Mac, Windows, & Linux platforms)- IT Asset manger - Manage all IT Equipment Inventory - Manage/Admin all internal applications (Google Workspace, Jumpcloud, Freshservice, Microsoft Office365, Asana, Slack, Zoom, Adobe Creative Cloud, Knowbe4, Deskpass, Highspot.

Santa Monica, California

• Provided technical support for all Pandora Media and SiriusXM employees (in-house & remotely)
• Support end users with all technical requests as well as AV support & artist performance setup
• Troubleshoot and repair issues involving hardware, software, network, peripherals, etc.
• Manage onboarding, IT orientations, and offboarding of employees
• Generate, track, close tickets for all IT/AV related issues in a timely and consistent manner
• Responsible for imaging laptops for all new employees as well updating current equipment for all end users

Irvine, California

• National Helpdesk support for all 13 divisions of Hyundai/Kia, both internal employees as well as nation wide dealership support.
• Manage assigned tasks/quickly respond to/process Helpdesk tickets in a timely & reliable manner
• Adhere to Customer Support standards and procedures to ensure priorities and goals are met
• Open/Close/Update incident history via ITSM, or other Helpdesk applications as assigned
• Support production environments by analyzing, resolving, and reporting/escalating helpdesk related issues to the helpdesk team lead/Management/customer support teams as appropriate
• Monitor/report/send notifications to proper teams during system outages

Costa Mesa, CA

PRIMARY RESPONSIBILITIES: IT/Technical SupportProvided End-User Technical Support for desktops, laptops, and softwareSetup new computers and user profiles Provided basic software/hardware training when necessaryTroubleshooting basic software/hardware/network problemsFirst point of contact for daily technical issues and escalated to 3rd party support when.

Irvine CA

Monitor and provide support for Latisys staff and a client base of 350+ managed and collocated customers. Utilize Salesforce.com, Microsoft Office, and proprietary ERP software to communicate with staff and clients. Perform computer/server hardware and software support. Manage physical security, walk-through and administration of security sign in.

Huntington Beach, CA

Help-Desk Analyst/IT Support Technician L1 – Technical & Customer Support6 Month Contract Position at the Long Beach Veterans Hospital in Long Beach, CAProvided Help-desk, Desktop & Remote support in a 24/7/365 call center environment which was responsible for all technical support requests/calls/tickets from a the entire staff of the Long Beach Veterans.

Santa Ana, CA

RESPONSIBILITIES: Loan origination of Sub Prime and A-paper loans as well as consulting clients in repairing personal credit issues helping them secure lower interest rates and ultimately achieving loan approvals. Sought out new business by utilizing a state of the art dialing system and also made calls manually, reaching my daily goal of 200-250 calls per.

South Coast Metro, CA

RESPONSIBILITIES: Sought out new business by cold calling IHL’s Broker/Realtor database. Spoke and presented at least 35 accounts on a daily basis, established 15 loyal broker accounts that sent me a constant stream of business, increasing my average monthly submissions from five up to ten loan files a month. Manager a personal broker database of 300.

Irvine, CA

RESPONSIBILITIES: Sales & management of lease accounts primarily in the film editing and photography industry. Sought out new business by cold calling Balboa Capital’s database dialing system. Also used industry specific magazines, the Yellow Pages, and several other means to find lease accounts. Averaged 350 – 400 phone calls per day for five months and.

Costa Mesa, CA

Originated mortgages across the United States over the telephone. Reviewed loan applications and financial information of prospective borrowers. Consistently followed up with applicants and secured whatever other information was necessary. Structured loans and selected products from company Investor/Lenders. Maintained accurate and complete loan files..

Santa Ana, CA

Performed duties related to the origination of mortgage loans across the United States over the telephone. Supervised the processing of conventional mortgages “A to Su-prime” from origination to closing. Responsibilities included the ordering and review of third party reports, credit payoffs, generated loan documentation, reviewed credit reports.

Los Angeles & Orange County CA

Hard-working, goal-oriented, and a team player, Proven ability to initiate and maintain excellent relations on a face to face level with an high-end clientele demographic, Worked closely with customers face to face to identify needs, tactfully answer questions, sell products and services, and solve problems. Worked in a nightlife setting which consist of.

Irvine, CA

RESPONSIBILITIES: Sales & management of lease accounts primarily in the film editing and photography industry. Sought out new business by cold calling Balboa Capital’s database dialing system. Also used industry specific magazines, the Yellow Pages, and several other means to find lease accounts. Averaged 350 – 400 phone calls per day for five months and.

Comptia A+, Net+, Remote Support Certification Courses

Activities and Societies: -Comptia A+, Network+, and Remote IT Professional certification course

Certified Anvanced Neuromuscular Massage Therapist And Health Educator, Massage Therapy/Therapeutic Massage, 4.0

Completed 1000 hour Massage Therapist, Health Educator program. Completed 450 hour Advanced Neuromuscular Therapy program. CA Certified.

Secondary Education

Activities and Societies: Phi Gamma Delta