Rolland C. Swing Ii, Psm I Email & Phone Number

Redmond, Washington, Us

• Coordinated strategic collaborations between the Enterprise and Platform Security team and external partners, enhancing overall security posture by 10% across the Vulnerable Drivers, Smart App Control, Public Key Encryption, and Hypervisor Code Integrity Teams.• Implemented a streamlined communication process between internal teams and external partners to ensure timely information sharing on security updates and vulnerabilities, reducing response time by 20% and enhancing overall cybersecurity posture.• Executed the partner project plan for Transport Layer Security (TLS) 1.0/1.1 deprecation ahead of schedule, ensuring compliance with Microsoft standards and minimizing potential security vulnerabilities.

Seattle, Washington, Us

• Formulated campaigns targeting specific Microsoft contract roles that empowered 15+ candidates to impact the customer, resulting in over 94% stakeholder satisfaction rating.• Developed comprehensive corporate social media strategy, KPI rubric, style guide, and holiday/event-specific material to engage a diversified audience, increasing organic digital presence by 300%.• Conducted comprehensive audit review to identify risks and formulate corrective actions plans to maintain 100% compliance with supplier contracts.• Led outreach campaign to enlarge partner network by cultivating co-sell and outsource opportunities with Accenture-Avanade.

Redmond, Washington, Us

• Organized 50+ end-user forums with partners & customers to create new markets for the organization, boosting revenue by $507M and sales by $92M.• Managed 150+ inbound inquiries to Microsoft Endpoint Manager, meeting tight deadlines by triaging within 24 hours, resulting in 8% boost in team efficiency.• Defined & implemented efficient testing and release protocols for Windows 365 with over 300 internal customers, improving customer experience by 30%.• Designed & implemented a streamlined issue resolution process for Microsoft Teams Room Premium deployments, achieving a 24-hour response rate of 100%.

• Designed & executed daily course program, while managing support staff of three, for a 35+ room, 108-acre forested Buddhist retreat center• Moved full course & meditation program online in response to COVID • Facilitated mitigation of widespread COVID anxiety through courses offering Buddhist meditation and thought transformation techniques

Seattle, Washington, Us

• Coordinated addition of 3 team members to support high-tech proof-of-concept production and optimized output via integration of Scrum (Agile)/Azure DevOps workflows, raising demo yield by 150% vs. 2018.• Developed & conducted device & content strategy for 15 global events, reaching over 5,000 attendees and yielding $400M in sales opportunities.

Seattle, Washington, Us

• Spearheaded global catalogue release to provide setup automation, storage synchronization and device integration for 150+ demos showcased at 45+ events. Achieved 95% incident resolution rate through effective coordination of incident identification & resolution efforts.• Facilitated detailed review process of demos with 18 stakeholders in 10 countries to gather feedback & technical adjustments before launch, resulting in successful rollout with 0 issues reported.• Devised & delivered end-to-end lifecycle management process for seamless global releases & distribution, aiding a 25% reduction in disruption time across 50 sales channels.• Initiated 100+ live customer demos for product portfolio, culminating in successful completion of acceptance testing at 260+ sales centers.

Seattle, Washington, Us

• Orchestrated full device lifecycle for 1440+ devices annually, escalating support cases as necessary to ensure 98% resolution rate. Enhanced program reach by conducting outreach campaigns which drove 750 additional participants to the U.S Mobility program; improved customer satisfaction from an average of 45% to a consistent 95% within first year.• Guided cost-containment strategy to realize annual savings of $2.2M via reducing overall budget by 18% and avoiding 90% of international fee usage; maintained long-term savings totaling $6M over 7 yrs.

• Established a corporate mobility management startup from the ground-up; conceptualized and cultivated legal agreement as well as financial plan that led to Accenture-Avanade pitch versus 3 competing vendors for customer agreement and technology integration.• Collaborated with Visage Mobile & Skyroam to deploy an a la carte subscription-based model for customers; led negotiations to secure strategic business partnerships and construct optimal distribution channel strategy by engaging, managing & scaling partnership contracts.

Menlo Park, Ca, Us

• High-demand consultant staffed on various short- and medium-term projects including two six-month projects at Avanade, Inc. • Other clients projects (longer than two months) include renowned graphic design firm Digital Kitchen, Mike's Hard Lemonade corporate headquarters, Comcast headquarters, and VitaminWorld headquarters

Education record

Education record