Roland Leschkies Email & Phone Number

Joliet, Illinois, United States

• Manage and maintain the IT infrastructure for multiple sites across the Midwest, ensuring seamless operation of all hardware, software, and network systems for end users.• Diagnose and repair hardware, network infrastructure, and software issues both on-premise and in the cloud.• Administer and configure environments using tools such as IGEL UMS, SCCM, Intune, O365 Admin, Citrix Cloud Management, SolarWinds, Mobile Device Management (MDM) systems, and Active Directory.• Perform asset management for over 1,000 devices, ensuring accurate inventory tracking and lifecycle management across multiple locations.• Collaborate with vendors for site projects and implementation of new systems, ensuring alignment with project goals and timelines.• Monitor and optimize IT infrastructure performance to enhance system efficiency and user experience across all sites.• Provide technical support and guidance to end users, assisting with system setups, upgrades, and incident resolution.

Lockport, Illinois, United States

• Streamlined workflow processes, increasing operational efficiency.• Ensured adherence to IT security standards and employment policies.• Troubleshot and resolved office network and computer issues, reducing downtime.• Managed SAP ECC ERP order processing and shift operations, ensuring timely task completion.• Trained new employees and shift leads, enhancing team performance.• Achievement: Awarded Employee of the Month - November 2020.

Chicago, Illinois, United States

• Troubleshot and resolved Xerox hardware and software issues across Chicago.• Used ServiceNow to track and manage support tickets.• Managed and resolved level 1-3 support incidents, escalating as necessary.• Provided professional IT services to internal and external customers.• Note: Part of a companywide layoff.

Chicago, Il

• Provided onsite support for over 100 machines.• Delivered IT support in person and over the phone, addressing various hardware/software issues.• Performed hardware refresh and user profile migration.• Reinstalled OS via USB reimaging process.• Supported software, including Office Suite, Adobe, Windows OS, etc.• Responded to malware alerts from Symantec Endpoint.

Master Of Science - Ms, Cybersecurity

Bachelor Of Science - Bs, Information Technology, 3.74/4.0

Activities and Societies: Tau Sigma National Honors Society Computer Technology Club - TreasurerConcentration in information security

Associate Of Science (A.S.), General Studies, 3.67/4.0