Roland Leschkies Email & Phone Number

Joliet, Illinois, United States

• Manage and maintain the IT infrastructure for multiple sites across the Midwest, ensuring seamless operation of all hardware, software, and network systems for end users.
• Diagnose and repair hardware, network infrastructure, and software issues both on-premise and in the cloud.
• Administer and configure environments using tools such as IGEL UMS, SCCM, Intune, O365 Admin, Citrix Cloud Management, SolarWinds, Mobile Device Management (MDM) systems, and Active Directory.
• Perform asset management for over 1,000 devices, ensuring accurate inventory tracking and lifecycle management across multiple locations.
• Collaborate with vendors for site projects and implementation of new systems, ensuring alignment with project goals and timelines.
• Monitor and optimize IT infrastructure performance to enhance system efficiency and user experience across all sites.

Lockport, Illinois, United States

• Streamlined workflow processes, increasing operational efficiency.
• Ensured adherence to IT security standards and employment policies.
• Troubleshot and resolved office network and computer issues, reducing downtime.
• Managed SAP ECC ERP order processing and shift operations, ensuring timely task completion.
• Trained new employees and shift leads, enhancing team performance.
• Achievement: Awarded Employee of the Month - November 2020.

Chicago, Illinois, United States

• Troubleshot and resolved Xerox hardware and software issues across Chicago.
• Used ServiceNow to track and manage support tickets.
• Managed and resolved level 1-3 support incidents, escalating as necessary.
• Provided professional IT services to internal and external customers.
• Note: Part of a companywide layoff.

Chicago, IL

• Provided onsite support for over 100 machines.
• Delivered IT support in person and over the phone, addressing various hardware/software issues.
• Performed hardware refresh and user profile migration.
• Reinstalled OS via USB reimaging process.
• Supported software, including Office Suite, Adobe, Windows OS, etc.
• Responded to malware alerts from Symantec Endpoint.

Master Of Science - Ms, Cybersecurity

Bachelor Of Science - Bs, Information Technology, 3.74/4.0

Activities and Societies: Tau Sigma National Honors Society Computer Technology Club - TreasurerConcentration in information security

Associate Of Science (A.S.), General Studies, 3.67/4.0