💻 As Manager of Applications & Projects at QBANK, I lead the effective delivery of business applications and projects. I play a key role in QBANK's success by ensuring a stable and secure operating environment and delivering new applications and business-related projects/initiatives related to technology.Together with my team of data, project & business analysts, we ensure that all development lifecycle phases are successful for all QBANK projects, solutions, and initiatives.I work closely the Chief Technology & Transformation Officer in achieving the strategic goals of the Technology & Transformation team. Additionally, I act as Key Person for Business Continuity Management, member of the Management Risk Committee, and member of the Management Team.

Provided technical support to 70+ employees and directors, including managing security, user permissions & infrastructureActed as a liaison between departments, fostering effective communication and collaboration.Assisted in onboarding new employees, facilitating orientation sessions and ensuring compliance with company policies.Implemented a new help desk system to uplift internal capability and improve respond and resolution times

Supported data-driven decisions for senior executives via custom reportingAssisted in the planning and execution of establishing a new benchmark for front-line branch team capability, ensuring a high level of professionalism and attention to detail.

www.iamdriven.com.auwww.carsforhope.com.auAt Cars For Hope, I led the #IAMDRIVEN Campaign, connecting car enthusiasts and spotlighting mental health in Australia's automotive scene. I'm also the listed Treasurer for Cars For Hope Incorporated.

www.getpluggedin.co The fastest growing newsletter for Electric VehiclesAcquired by www.evuniverse.io

Started this with $50. Grew to 6-figures in revenue, content with over 1.5m organic views, and then sold in a successful exit after operating for 2 years.Streetsoul was an eCommerce business. Over 50k people followed our socials across Instagram and TikTok. And we also did a bunch of pop-up stores across Australia!Building Streetsoul inspired others to start similar businesses, and I'm proud to see others become first-time founders as a result.See it here:https://instagram.com/artifact.sama

Led a large team of technical support agents, delivering customer assistance and troubleshooting for fixed internet services.Enhanced transactional Net Promoter Score (NPS) by 40 points and cut credits and waivers by 60% through optimised processes and targeted staff training.Leveraged data analytics and business intelligence to identify areas for process improvement, boosting team productivity and shortening customer resolution times.Resolved escalated issues by applying strong problem-solving and communication abilities, ensuring prompt and effective solutions to customer inquiries.

Established a track record of creating a culture for high-performers, resulting in successful sales teams (largest team was 22 people) that smash KPIs by >110%.Developed a "Culture of Excellence" framework alongside select Store Managers and the State Management Team to define and embed behaviour aligned to achieving measurable success and promote operational efficacy.Managed recruitment, people operations, and built custom sales tools vital for all Queensland retail stores.Led the implementation of a new national commission structure and produced video resources and documentation to guide retail staff on how to maximise their sales potential