Rolly John Peña
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Rolly John Peña Email & Phone Number

Sr. Workforce Specialist at PSI Services LLC
Location: Metro Davao, Philippines 4 work roles 2 schools
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✓ Verified July 2026 3 data sources Profile completeness 86%

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Current company
PSI Services LLC
Role
Sr. Workforce Specialist
Location
Metro Davao, Philippines
Company size
975 employees

Who is Rolly John Peña? Overview

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Quick answer

Rolly John Peña is listed as Sr. Workforce Specialist at PSI Services LLC, a with 975 employees, based in Metro Davao, Philippines. AeroLeads shows a matched LinkedIn profile for Rolly John Peña.

Rolly John Peña previously worked as Senior Workforce Specialist at Psi Services Llc and Business Analyst at Vxi Global Solutions, Llc. Rolly John Peña holds Pastoral Theology, Theology/Theological Studies from Regional Major Seminary.

Company email context

Email format at PSI Services LLC

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PSI Services LLC

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Profile bio

About Rolly John Peña

With more than 12 years in the BPO industry and 9 years in Workforce Management, providing high-level customer care and support, I previously handled programs like AT&T, Symantec, Netspend, McAfee, Western Union, and Comcast. Completed CDP training or Consultant Development Program to enhance quality and customer satisfaction. Also, a certified Team Lead 100 graduate, a Managerial level certification that aims to improve productivity and lead a team with solid leadership skills.Summary of Skills Include:Workforce ManagementResource PlanningCapacity PlanningSchedulingReal-Time AnalysisExcel DashboardsVisual Basic (VBA)Microsoft SQLCMS (Call Management System)Web Content CurationGoogle AnalyticsGoogle Data Studio

Current workplace

Rolly John Peña's current company

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PSI Services LLC
Psi Services Llc
Sr. Workforce Specialist
glendale, california, united states
Website
psionline.com
Employees
975
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Company profile
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4 roles

Rolly John Peña work experience

A career timeline built from the work history available for this profile.

Senior Workforce Specialist

Psi Services Llc

Davao Region, Philippines

My task is to provide a long-term forecast to business leaders and determine hiring needs based on forecast assumptions and a short-term forecast to determine staffing requirements for the coming week/month volume. Also, I generate schedules based on staffing requirements and arrival patterns.

Business Analyst

Vxi Global Solutions, Llc

Region Xi - Davao, Philippines

Tasked to consolidate records and translate them into more meaningful data for analysis, I generate a data summary, scorecard, and ranking. Also responsible for producing and reconciling reports for the program as well as analysis of account performance.

Jun 2014 - Nov 2017

Workforce Analysts

Sutherland Global Services

Region Xi - Davao, Philippines

Monitoring through queue management, I control schedule and break adherence and generates hourly, daily, weekly and monthly report for business leaders. Tasked to ensure the productivity of service delivery and pass Grade of Service.

Jan 2010 - Jun 2014
Team & coworkers

Colleagues at PSI Services LLC

Other employees you can reach at psionline.com. View company contacts for 975 employees →

FW Frank Williams, Phd, Ice-Ccp Frank Williams, Phd, Ice-Ccp Colleague at Psi Services LlcBaltimore, Maryland, United States View → LM Linda Morgan Linda Morgan Colleague at Psi Services LlcOlathe, Kansas, United States View → BB Bill Borre Bill Borre Colleague at Psi Services LlcPort Hueneme, California, United States View → ND Neil D'Souza Neil D'Souza Colleague at Psi Services LlcLeicester, England, United Kingdom View → DS Domonique Shelton Domonique Shelton Colleague at Psi Services LlcEdinburgh, Scotland, United Kingdom View → MM Michelle Mulligan Michelle Mulligan Colleague at Psi Services LlcUnited States View → LP Lucia Pacule Lucia Pacule Colleague at Psi Services LlcMatola, Maputo Province, Mozambique View → VD Vanessa Dennard Vanessa Dennard Colleague at Psi Services LlcAlbuquerque, New Mexico, United States View → ST Sabrina Trinidad Sabrina Trinidad Colleague at Psi Services LlcSan Antonio, Texas, United States View → TP Tracy Pierron Tracy Pierron Colleague at Psi Services LlcEudora, Kansas, United States View →
2 education records

Rolly John Peña education

Pastoral Theology, Theology/Theological Studies

Regional Major Seminary

Activities and Societies: Field Work, Teaching at Secondary school, Bibilical Study/History

Bachelor Of Arts In Philosophy Minor In English Literature, Classical Philosophy

St. Francis Xavier College Seminary

Activities and Societies: Philosophical studies, Music, Teaching Exposure, ministry exposure

FAQ

Frequently asked questions about Rolly John Peña

Quick answers generated from the profile data available on this page.

What company does Rolly John Peña work for?

Rolly John Peña works for PSI Services LLC.

What is Rolly John Peña's role at PSI Services LLC?

Rolly John Peña is listed as Sr. Workforce Specialist at PSI Services LLC.

Where is Rolly John Peña based?

Rolly John Peña is based in Metro Davao, Philippines while working with PSI Services LLC.

What companies has Rolly John Peña worked for?

Rolly John Peña has worked for Psi Services Llc, Vxi Global Solutions, Llc, and Sutherland Global Services.

Who are Rolly John Peña's colleagues at PSI Services LLC?

Rolly John Peña's colleagues at PSI Services LLC include Frank Williams, Phd, Ice-Ccp, Linda Morgan, Bill Borre, Neil D'Souza, and Domonique Shelton.

How can I contact Rolly John Peña?

You can use AeroLeads to view verified contact signals for Rolly John Peña at PSI Services LLC, including work email, phone, and LinkedIn data when available.

What schools did Rolly John Peña attend?

Rolly John Peña holds Pastoral Theology, Theology/Theological Studies from Regional Major Seminary.

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