Roma Agarwal Email and Phone Number

•Proficiently execute resource management strategies, encompassing the daily preparation of headcount reports and resource pool assessments.•Proactively engage in bench management by identifying internal assignment prospects, orchestrating cross-skill training initiatives to foster professional development, and collaborating with project managers to address motivational concerns and preempt potential attrition.•Diligently oversee and ensure the sustained availability of resources within the organization, optimizing resource allocation.•Methodically update the organization's skill dashboard, encompassing resume, skill, and certification updates, to align with evolving talent profiles.•Closely maintain an internal Talent Management dashboard, providing insights into talent development and alignment with organizational goals.

•Conducting comprehensive exit and stay interviews to gain valuable insights into employee feedback and retention factors.•Meticulously maintaining attrition and retention trackers to monitor and analyze workforce trends.• Actively participating in floor sessions alongside Vertical HR teams to foster a collaborative and informed work environment.•Establishing and nurturing connections with high-potential employees (Hi-Pots) while diligently tracking their progress and development.•Proficiently preparing and presenting headcount reports and minutes of meetings (MOMs) to facilitate data-driven decision-making.•Collaborating with cross-functional teams to interpret and analyze data, enabling informed HR strategies.•Collaborating with the Learning and Development (L&D) team to facilitate upskilling initiatives for targeted talent pools and promoting career development opportunities.

•Proficiently managing and updating the resource database to ensure accurate and up-to-date information.•Skillfully preparing Quarterly Business Review reports and maintaining minutes of meetings (MOMs) for comprehensive business insights.•Conducting basic validation and ticket checking using the ServiceNow ticketing tool to maintain service quality.•Utilizing ServiceNow to generate and analyze reports, enhancing operational efficiency.•Acted as an internal auditor, meticulously verifying compliance with JDP (Joint Development Program) documents.•Tracking and managing Service Level Agreements (SLAs) for high-priority tickets to ensure timely resolution.•Expertly preparing Service Catalogue documents to facilitate streamlined service offerings.•Demonstrating a deep understanding of client requirements and appropriately updating Change Requests, Problem Requests and Incidents in ServiceNow for efficient service delivery.