Roma Dalia Email & Phone Number

Cary, North Carolina, United States

Scheduled appointments and diligently managed follow- ups for patients, ensuring optimal healthcare coordination.Collected comprehensive medical history and proficiently gathered essential insurance information from patients, ensuring accurate and up-to-date records. Guided patients within the clinic, providing clear and concise directions to various departments and facilities.Maintained electronic health records with a keen attention to detail, ensuring the confidentiality and integrity of sensitive medical information.Effectively addressed patient inquiries both in-person and over the phone, demonstrating strong communication and customer service skills.

Suffolk, Virginia, United States

• Greeting patients and performing registration-related functions such as entering patients’ demographic details, and medical and insurance information using Epic Registration System. • Communicating with patients by answering phone calls and other incoming communication to provide assistance and information. Keep track of follow-up calls & inquiries to provide effective customer service.• Review billing, collect payments, and provide an estimation of health service expenses. Review existing estimates to ensure accurate billing.• Review IPAS (Integrated Program Assessment System) report daily to correct any mistake or missing information on patients’ accounts.• Locate patient orders and communicate with doctors’ offices to obtain any missing information.• Staying up to date with all training including EMTALA, HIPAA, CPT codes etc.

Suffolk, Virginia, United States

• Welcomed customers and helped to find specific products, answered questions, and offered product advice• Assisted management with completing end-of-day counts and securing funds to prevent loss or theft.• Maintained high productivity and accuracy by efficiently processing cash, credit, and debit payments for customers.

Associate Of Science - As, General Studies

Bachelor Of Science - Bs, Health Administration