Facilitate the creation of custom programmes for leaders designed around the desired outcomes, company and industry contexts, resources and time constraintsListen to and understand the strategic goals of corporations and non-profitsLeverage the expertise of more than 300 faculty at Singapore Management University, supported by external specialists, to bring deeper understanding and insights to leaders to in pursuit of those strategic goalsBring the best of global management thinking into the Asian context, then deliver that to companies from around the worldExceed expectations of clients and achieve maximum transformational impact

**Accomplishments: Helped grow student recruitment by 260% over 4-year period, led launch of 5 new university partnerships, managed $830,000 SGD in scholarships, invited to serve on annual Sales Conference committee, supported team through multiple Director transitions-Responsible for global operations as part of a team recruiting students to study at universities in the USA and Canada-Provided analytics and analysis to identify improvements to current recruitment strategies for 10 university partnerships, including development of dashboards and reports on sales pipeline, conversion statistics and return on investment of go-to-market initiatives and campaigns-Resolved issues when ongoing processes are identified as problematic, working together with multiple departments such as Admissions, Academics and Bursar-Coordinated the identification and roll-out of new university partnerships, such as University of Vermont and Texas A&M University-Corpus Christi, for the recruitment division-Coordinated training plan for key internal and external stakeholders and approved new training content-Monitored budget spend, assist with solutions to correct overspend or underspend

**Accomplishments: Launched the Student Academic Support Centre for University of Liverpool online, got consistent engagement from all 9 departments across division, contributed to academic curriculum development of online Master’s degrees for University of Roehampton London-Responsible for the lifecycle management of retention improvement initiatives and the design and launch of new academic related services for three educational partners: the online programmes of University of Liverpool, University of Roehampton London and Glion Institute of Higher Education.-Monitored market trends and key performance indicators to identify business issues, analyzed potential solutions and recommend action-Focused on growth related strategic initiatives resulting in effective and efficient processes and systems-Built strong relationships with cross-functional stakeholders, including school leadership, to drive high visibility academic assessment and student support projects to completion on-time and on-budget-Evaluated and disseminated project results, including profitability analysis and P&L impacts

**Accomplishments: Produced annual report with input from board of directors and worldwide network of 78 partner education organizations, created time tracking tool for efficiency monitoring-Managed operations to meet compliance standards in the areas of HR, legal and financial matters-Coordinated projects focused on logistics and financial management to ensure organizational efficiency-Developed key performance indicators. Responsible for data management and reporting requirements regarding staff performance and participant outcomes-Produced annual reports for board of directors and international network of 78 partner organizations

**Accomplishments: Oversaw a $550,000 SGD annual budget (fundraised $1.3 million SGD in total), monitored all financial and product related outcomes, elevated the status of the Community Health Worker profession in Boston area with public recognition of the job role-Responsible for all aspects of management for the Community Health Worker Initiative of Boston, an educational program to help adult workers return to university -Supervised staff, managed contracted vendors and led 35 organization advisory coalition-Coordinated program creation and delivery and developed related organizational standards-Participated in interdepartmental projects and external industry leadership teams

**Accomplishments: Secured funding and built multiple job training programs from the ground up, managed annual budget of $135,000 SGD (fundraised $75,000 annually for 6-year period), impacted 600+ lives-Designed and facilitated curriculum development and program delivery-Conducted outreach, recruitment, assessment, selection, and monitoring of students-Provided one-on-one counselling, placement and retention around educational and employment goals