Responsible for customer experience and success 💎 Development of customer resources: - Help center - Masterclass Customer support management - Optimization of ticketing tool - Onboarding demo and/or tutorial 1:1 Implementation of a 'customer' backlog, close collaboration with the product/dev' team Tx Churn <3.8%

French cycling teamLaunch of the Hexagone en eCycling project at the end of 2019. The project has evolved from our screens to the real thing, with the support of the Corbas Lyon Métropole club, to structure elite teams for ROAD (National 1 Men's and National 2 Women's), MTB (National 3) and Cyclo-Cross (FFC label).+500 community members+200 membersI manage the team on the ZWIFT platform (Indoor Cycling).Team member of the ZWIFT GRAND PRIX (women's and men's world top 16)🇫🇷 1 French Championship title (2023)🥇 Zwift Racing League EMEA Final (2022)🥈 Zwift Knockout (2022)🥉 Zwift Racing League (2000+ teams worldwide) (2022)⚔ 8th Zwift Grand Prix (2023)🌈 16th and 20th World Championships (2023)

Member of the National Division 1 team of Hexagone - Corbas Lyon Métropole. Participation in professional UCI races (Tour Of Rhodes in Greece 🇬🇷) as well as in various competitions of the national calendar.Victory - French National 2 Cup (2022)

Organization of the very first French Cup ecycling.300+ participantsOrganization of a French ecycling Championship+60 participants in person+20 people in simultaneousAccompaniment of the athletes of the French team during the Championship of the Conde eCyclingDevelopment of ecycling within the French Cycling Federation

Marketing- Participation in and development of marketing campaigns.- Creation of visual aids to support our marketing campaigns (Posters, Flyers, Social Networks, Web, POS).- Creation of visual aids for our sales teams. (Leaflets)- E-mailing (Newsletter, Mailing) in BTOC/BTOB.- Web design, content creation. (ads - social, display, landing page)- Growth Marketing => Lead generationInternal communication- Infography

Definition and management of a project, a performance analysis platform and a Team Management module for cycling clubs. Creation of the prototype and design (UX/UI) of the website.DATA / Results - Performance index (ELO system)Performance evaluation - Performance analysis (cycling, triathlon, running) | Time trial predictionTeam Management - Help to manage the calendar and the athletes of a club. Esport - Esport team (ZWIFT) in collaboration with the professional structure ATLETEC | Creation of events (ZWIFT)Sport-health - Help with effort management (cycling, walking, running)