• Oversee the development of a popular e-commerce company from the ground up. Revise the business plan and company budget as needed.• Maintain product selection on the eCommerce website using tools including HTML, Wordpress, Prestashop, and Back Office. Write, edit, and update associated product content.• Manage various teams (e.g. sales, graphic designer, buyers) to ensure excellence in product content delivered across all platforms (e.g. social media, website, print) and product… Show more • Oversee the development of a popular e-commerce company from the ground up. Revise the business plan and company budget as needed.• Maintain product selection on the eCommerce website using tools including HTML, Wordpress, Prestashop, and Back Office. Write, edit, and update associated product content.• Manage various teams (e.g. sales, graphic designer, buyers) to ensure excellence in product content delivered across all platforms (e.g. social media, website, print) and product delivery.• Facilitate online transactions and accounting by transitioning company inventory to the PayPlug and Lundi Matin software.• Supervise company logistics (e.g. storage of goods, shipping of goods, tracking of goods) while ensuring efficiency and quality in these operations.• Create inventory management plans and regularly update these plans to coordinate and track movements of goods through logistic pathways and keep working costs low.• Communicate with customers and implement customer evaluation strategies to ensure the highest standard of customer satisfaction. Show less

• Manage transportation of goods including shipping and receiving orders and organization of the warehouse.• Supervise the presentation of products at international trades shows and associated events.• Assist with customer service efforts such as answering sales calls, creating invoices, and managing returns.

• Perform detailed research to find lost goods for multi-national companies by tracking these goods through all steps of the shipping process.• Interface with both companies and customers to resolve issues that arise during the shipping process.• Oversee accounts for several multi-national companies.

• Manage a large number of incoming phones from customers seeking tracking information about their packages.• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.• Oversee accounts for several multi-national companies.