Romain Rohee Email & Phone Number

Singapore

Singapore

• Ensure projects are delivered within scope, schedule, and budget and to a high quality• Ensure projects maintain a strong focus on customer satisfaction as well as commercial expectations• Effectively oversee day-to-day leadership of the Support desk• Support Sales in all their services client engagements, new and existing, support the regional commercial targets• Oversee the day-to-day activities of the regional heads of Global Solution Delivery andSupport

Singapore

** Managed Services Team ManagementManaging a regional team of 20 resources across Singapore, Hong Kong, India and Manila, responsible for hiring, knowledge sharing and performance reviews **P&L ManagementManaging the Managed Services P&L in APAC (1M USD)** Service Delivery ManagementDelivering monthly Service Review Reports to C-Level managementOwning the Incident, Request, Change and Escalation processes, as well as major incidents to ensuring coordination of resolving parties, effective communication to stakeholders, post incident review and root cause analysisCreating Service Improvement Plans and ensuring actions are followed through** Business DevelopmentHelping designing Business Development tools to facilitate revenue generation

Singapore

Responsible for:** Financial – P&L management across the region (5M USD)** All operational and administration processes relating to the Hong Kong, Singapore, Manila and Sydney Offices** Line Management of the local Office Managers and Administrators** External partner relations (Finance, Legal, HR) – in co-ordination with the Office Managers and Global Functional Heads review, update and implement Global policies ** Procurement – making sure that we are leveraging the best deals across the region** GDPR – oversight and management of GDPR within the region** Business Continuity Plans (BCP) – ensuring effective plans are in place for all locations** Employee – Managing overall morale, understanding local concerns, working with local and global functions to support this** Forward Looking – Identify APAC opportunities, issues and concerns that need to be addressed / considered

Hong Kong / Singapore

** Professional Services Team ManagementManaged a regional team of 4 resources across Singapore, Hong Kong and India, responsible for hiring, knowledge sharing and performance reviews ** P&L ManagementManaged the Professional Services P&L in APAC (400 k USD)** Project Management and DeliveryManaged and delivered critical high-skilled projects (600+ man-days) across Asia and Europe, on-time and on-budget, coordinating consultants across Singapore, Mumbai, Hong Kong, Manila and LondonReferences: NSE (India), CLSA (Hong Kong), Ping An Securities (China), DBS Bank (Singapore)** Business DevelopmentGenerated an average of 15% year on year Professional Services revenue growthHelped designing Business Development tools to facilitate revenue generation** C-Level Management reportingReported monthly revenue, utilization and forecast KPIs to C-Level management

Hong Kong / Singapore

** Business Opportunities Assessment and DeliveriesAssess business opportunities across APAC and Oceania, prepare technical bids and documents (RFI, RFP ...)Setup and Deliver Proof of Concepts leading to Annual Recurring Revenue (ARR – Licenses, Managed Services) and Non-Recurring Revenue (NRR – Professional Services) generation with an average annual growth of 21% during three financial years. References: National Stock Exchange of India (India), Credit Lyonnais Securities Asia (Hong Kong), Ping An Securities (China), Mitsubishi UFJ Morgan Stanley (Japan), Australia and New Zealand Bank (Australia), DBS Bank (Singapore)** Customer Relationship ManagementDemonstrate new products, functionalities and future roadmap through regular customer site visits Technical interface between the Sales team and customers** Partners Relationship ManagementHelp establishing regional partnership relationship and engagements (CTC Japan)

- 7 months round the world trip across North and South America (USA, Mexico, Aruba, Brazil, Argentina, Chile, Peru, Bolivia), New Zealand and Australia- Website: http://unoeufquiroule.wordpress.com/

Hong Kong

** Incident and Problem Management Processes Definition and Implementation within 5 teams across APAC Defined the global Incident Severity MatrixDefined the global Management and Technical handover Escalation proceduresCreated the Known Error DatabaseChaired monthly meetings with teams’ heads to ensured deployed solutions met SLA targets** Change and Release Management Processes Definition and Implementation within 5 teams across APAC Defined Change and Release Management Processes flowsDefined CAB / ECAB structuresChaired monthly meetings to assess future Changes in productionDefined and documented the global Change Control Procedures and Change Control Forms** KPIs Definition and Integration for live / weekly / monthly Production and Infrastructure Status Follow upCreated database schema & data packages to store and generate KPIs through SQL Server BI Development StudioCreated and administrated automated monthly Changes, Releases, Incidents and Problems KPIs reports through Excel and Web technologies

Paris Area, France

** Dollar Universe Software Integration Project ManagementDesigned Software solution: technical architecture definition, norms and standards elaborationDeployed Software solution: jobs definition, pre-production tests, rollout and post rollout follow upManaged high-skilled projects of 50+ man-days across Europe, North Africa and Asia-PacificReferences: Societe Generale (France), JP Morgan (UK), Commerzbank (Singapore), Friesland Bank (Netherlands), Tunisie Telecom (Tunisia)** Dollar Universe Software Knowledge TransferCreated Basic and Advanced technical and administration Training CoursesDelivered trainings up to 20 people sessions** Dollar Universe Software Consulting SessionsStandardized and streamlined existing ITIL ProcessesIntegrated Dollar Universe new or existing implementations and usage within the ITIL Framework

- 18,500km cycling trip around the world (India, Nepal, Thailand, Cambodia, Laos, Vietnam, China, Japan, Australia, Chile, Peru, Bolivia, Argentina, Spain, France) in duo- Partnership with French kindergarten schools to raise young kids awareness about world's diversity- Website: http://2velosautourdumonde.voila.net/principale.htm