Romain Ossust Email & Phone Number

Paris, Fr

Paris

IT & Intermediation | BtoB | BtoC | Turnover €300M | 240 employees Reporting to the CEOChallenges: Structuring in a context of overgrowth | Telework | Merger-Acquisition• Management of 22 employees (4 team leaders, 14 administrators & 4 assistants).• Development of new administrative processes & tools (dematerialization). • Management of the Key Accounts/Providers Customer relationship. • Follow-up of internal and transversal projects. • Construction of a contract of trust with the directors of the Business Unit. • Direct management of a client portfolio (UGAP, URSSAF, EDF | annual turnover = 80M€). Missions: organization of the service; implementation and monitoring of performance indicators; annual team interviews; recruitment ; follow-up and management of team leave; implementation and monitoring of dematerialization and automation tools; drafting process; implementation and follow-up of customer debt collection; implementation of customer/supplier satisfaction surveys, ... Results: +50M€ turnover invoiced in 2021 & Reconciliation of teams.

Neuilly Sur Seine

Luxury | BtoB | Turnover €10 billion | 3,500 employees Reporting to the IT Department • Administrative monitoring of subcontractors (contracts, orders, invoicing, disputes and collection | 80 external consultants). • Deployment of new digital processes (contracts, profile grid). • Executive assistant.• Interface with the Principal Management Controller. • Follow-up with the Legal department of contracts. Missions: editing and monitoring of contracts and orders, invoicing, litigation and recovery; follow-up of diaries; preparation of meetings, organization of a seminar, management of orders for supplies,... Result: Automation of invoicing process & monitoring of budgets.

Boulogne Billancourt

IT | BtoB | Turnover €135m | 200 employees Reporting to the CFOChallenge: Creation of the Administrative Sales team • Supervision of a team of 5 administrators. • Service tools (performance monitoring indicators, invoices monitoring, archiving, etc.).• Creation and animation of service and intra-service meetings. • Participation in the continuous improvement of processes and tools (ISO 9001 standard). Missions: organization of the service (2 teams); implementation and monitoring of performance indicators; annual team interviews; recruitment ; follow-up and management of team leave; implementation of archiving processes,... Result: Establishment of a dynamic service organization plan (distribution, backup, load monitoring).

Boulogne-Billancourt,

• Administrative management of the 1st customer account: ALCATEL | 80 invoices/month;• Administrative management of the South East and South West subsidiaries | 200 invoices/monthTasks: order entry, customer invoicing, subcontractor invoicing validation, dispute management, collection, etc.

Paris

Luxury | BtoB | BtoC | Turnover 4 M€ | 15 employeesReporting to the PresidentChallenge: International brand development• Representation at French and international cosmetics fairs (Dubai & Italy). • Supervision of an assistant (based 50% in Italy). • Implementation of recovery procedures (customers & service providers) • Unique administrative management of France & Export customer accounts (150 invoices/month), Brand stores (restocking) and E-Shop. (70 invoices/month) Results: +25% US & Dubai turnover; +5 new customers (Japan/Korea) in 2012. Missions: implementation and monitoring of sales statistics, inventory monitoring, inventory, sales in stores, preparation and implementation of trade fairs, order entry, customer invoicing, invoicing validation carrier, dispute management, customer collection, participation in marketing meetings

Île-De-France, France

Import/Export | BtoB | BtoC | Turnover 9 M€ | 40 employees Reporting to the President• Responsibility for After-Sales Service; • Implementation of administrative processes; • Management of 2 employees (assistant & technician); • Administrative management of articles. Missions: implementation and monitoring of sales statistics, inventory monitoring, order monitoring, inventories, warehouse mapping, export order taking (France & Europe), carrier invoicing validation, dispute management,

Île-De-France, France

• Administrative management sales ; • Reception management. Missions: order entry, delivery tracking, customer invoicing, dispute management, collection, switchboard, physical reception