Romain Ossust Email & Phone Number

Paris, FR

Paris

• IT & Intermediation | BtoB | BtoC | Turnover €300M | 240 employees Reporting to the CEOChallenges: Structuring in a context of overgrowth | Telework | Merger-Acquisition
• Management of 22 employees (4 team leaders, 14 administrators & 4 assistants).
• Development of new administrative processes & tools (dematerialization).
• Management of the Key Accounts/Providers Customer relationship.
• Follow-up of internal and transversal projects.
• Construction of a contract of trust with the directors of the Business Unit.

Neuilly Sur Seine

• Luxury | BtoB | Turnover €10 billion | 3,500 employees Reporting to the IT Department
• Administrative monitoring of subcontractors (contracts, orders, invoicing, disputes and collection | 80 external consultants).
• Deployment of new digital processes (contracts, profile grid).
• Executive assistant.
• Interface with the Principal Management Controller.
• Follow-up with the Legal department of contracts. Missions: editing and monitoring of contracts and orders, invoicing, litigation and recovery; follow-up of diaries; preparation of meetings, organization of a seminar.

Boulogne Billancourt

• IT | BtoB | Turnover €135m | 200 employees Reporting to the CFOChallenge: Creation of the Administrative Sales team
• Supervision of a team of 5 administrators.
• Service tools (performance monitoring indicators, invoices monitoring, archiving, etc.).
• Creation and animation of service and intra-service meetings.
• Participation in the continuous improvement of processes and tools (ISO 9001 standard). Missions: organization of the service (2 teams); implementation and monitoring of performance indicators; annual team interviews.

Boulogne-Billancourt

• Administrative management of the 1st customer account: ALCATEL | 80 invoices/month;
• Administrative management of the South East and South West subsidiaries | 200 invoices/monthTasks: order entry, customer invoicing, subcontractor invoicing validation, dispute management, collection, etc.

Paris

• Luxury | BtoB | BtoC | Turnover 4 M€ | 15 employeesReporting to the PresidentChallenge: International brand development
• Representation at French and international cosmetics fairs (Dubai & Italy).
• Supervision of an assistant (based 50% in Italy).
• Implementation of recovery procedures (customers & service providers)
• Unique administrative management of France & Export customer accounts (150 invoices/month), Brand stores (restocking) and E-Shop. (70 invoices/month) Results: +25% US & Dubai turnover; +5 new customers (Japan/Korea) in.

Île-de-France, France

• Import/Export | BtoB | BtoC | Turnover 9 M€ | 40 employees Reporting to the President
• Responsibility for After-Sales Service;
• Implementation of administrative processes;
• Management of 2 employees (assistant & technician);
• Administrative management of articles. Missions: implementation and monitoring of sales statistics, inventory monitoring, order monitoring, inventories, warehouse mapping, export order taking (France & Europe), carrier.

Île-de-France, France

• Administrative management sales;
• Reception management. Missions: order entry, delivery tracking, customer invoicing, dispute management, collection, switchboard, physical reception