Maintain the DataCenter Network.Implemented Orion (SolarWinds) to monitor All our networks.Built Tacacs+ servers to authenticate to our network devices.Built and Configured Cisco AnyConnect.Troubleshoot DHCP, DNS, and AD Issues.Work with Network Load Balancers, Link Balancers, Cisco ASA andFirepower Threat Defense Systems to allow/block potential risks leavingand entering our network.HTTP, SSL and FTP protocolsProvided detailed technical documentation, including network diagrams,process flow charts and procedural guidelines.Provided security incident triage and response, including working withfirewall and device logs and investigating security events.Planned implementation of network enhancements and upgrades.Monitored network capacity and performance, as well as diagnosed andresolved complex network problems.Provided all required network documentation to inform management.Contributed to the implementation and support of SNMP monitoringsoftware and other network monitoring tools.Provided complete front end-to-end engineering and installation of Ciscoroute-based IP network solutions. Installed and maintained data and voice circuits through routers, switches,and WAN devices.Identified and immediately resolved issues with network devices, includingfirewalls, routers, switches and wireless access points.Managed application patches, data backup, security changes and networkconfiguration and replaced boards, changed servers and loaded and testedsoftware applications.Provided network support and performed troubleshooting to resolve variousWAN/LAN connectivity issues.Collaborated on network development, implementation, and maintenanceof routers, switches, firewalls and NAC and WAN optimization.Designed and evaluated WAN and LAN connectivity technologies.Researched and read up on newer technologies that were unfamiliar toquickly learn how to effectively use them. Configured and resolved issues with Apple devices.

Mostly work on computers, getting them fixed if there is any technicalproblem with them.My customers are the tax professionals in the offices who call me with theproblem of their computer.Placed software into production by loading software into the computer andentering necessary commands.Assisted customers with troubleshooting issues encountered while usinghardware or software, providing actionable tips to resolve problems.Maintained equipment inventory list to keep an updated record formanagement.Logged support tickets and closed when issues were resolved.Resolved technical issues by troubleshooting.

Educated customers on how to use Internet/Tv/VoIP service.Installed and repaired U-Verse equipment.Maintained company vehicle and company equipment.Ensured proper installations through accurate reading of blueprints.Employed wide variety of hand and power tools including hoists, drills,precision measuring instruments and electronic testing devices.Accurately read, understood, and carried out written instructions.Maintained positive relationships with all customers.Promoted shop safety by working in a safe manner.