Roman Kuksov Email & Phone Number

Prague, Czechia

Defining and prioritizing product features and specifications based on thorough market analysis and customer feedback, significantly enhancing user satisfaction and driving product adoption.Managing backlog, ensuring critical items were prioritized and enhancing development efficiency.Converting market, customers and partners feedback into actionable product features enhancing user engagement and satisfaction.Providing support to product teams through data collection and analysis.Achieving short and long-term goals relating to product growth.

Prague, The Capital, Czech Republic

Delivering expert-level technical support for SCOM-based products, consistently receiving high customer satisfaction feedback for complex issue resolution.Maintaining technical documentation, making it more comprehensive and user-friendly, which facilitated smoother onboarding and product usage for new team members.Contributed to internal C# and Python projects, directly impacting product functionality and user experience by introducing new features and optimizing existing ones.Monitoring internal labs VMware and Hyper-V virtual infrastructures.

Voronezh

System Administrator and Help Desk Support.Responsible for maintaining and installing computer networks, servers and desktops. Work as part of a team and operating in a fast paced, changing and challenging 24x7 environment.