Roman Pytel Email & Phone Number

Duration: 6 month- Provided exceptional customer support to clients in a fast-paced environment, responding to inquiries via email, chat, and social media.- Resolved technical issues related to Infatica's proxy network, VPN, and residential proxies, ensuring customer satisfaction.- Assisted customers with onboarding, configuration, and troubleshooting of the Infatica platform, guiding them through the process with clear communication and attention to detail.- Collaborated with cross-functional teams to identify and solve customer issues, contributing to product improvements and customer experience.- Maintained accurate records of customer interactions and transactions in the company's CRM software.- Conducted training sessions for new hires to ensure they were well-versed in Infatica's products and services.

As an Account Manager at Infatica, I am responsible for managing and growing relationships with our clients, understanding their business needs, and providing them with solutions that address their challenges. In this role, I collaborate with cross-functional teams, including Sales, Marketing, and Product, to ensure customer success and satisfaction.Key Responsibilities:- Develop and execute account plans to achieve revenue targets and growth objectives- Maintain a deep understanding of our products and services and articulate them to clients- Act as a liaison between the clients and internal teams to ensure timely and accurate delivery of services- Manage and resolve any issues or concerns that arise, and escalate when necessaryProvide regular updates and reports to clients and management on account status and progressOverall, my experience at Infatica has allowed me to further develop my skills in account management and customer success, and I am proud to be part of a team that is dedicated to providing innovative solutions to our clients.

Odessa, Ukraine

My duties included live communication with clients or chatting in different languages, providing the client with necessary information, helping to choose and purchase a tariff, directing him to the necessary resource or forming a request for the technical department. Communication with customers took place in Intercom, HelpCrunch and Proficonf conference room.To maximize user retention and interest, I created a knowledge base, a quick response pool, and a series of introductory videos.To maintain customer focus for the development department, I compiled technical, and reference reports based on customer feedback.

Odessa, Ukraine

During my work in Proficonf I learned how to help the user to find a solution to his problem as quickly and clearly as possible, to find an answer to the user's question, to interest a potential customer, to sell our product and give the user the confidence that he was heard and understood.To optimize communication with customers, I have created and constantly updated an information base of knowledge about the platform.

Odessa, Ukraine

My task was to fully study the software part of the Proficonf platform and familiarize new and regular users with the technical aspects of the service, helping to fix problems on different devices and systems.Thanks to the quick response system, knowledge base and video guides I created, I optimized the speed and conciseness of processing user requests.

Odessa, Ukraine

In order to replenish the knowledge base of the Poficonf platform and platform and help users to study the product I created two channels on YouTube with a number of video guides in Russian and English.The videos I created were created using Adobe Premier Pro, Adobe After Effects and Adobe Photoshop.The video guides were posted on YouTube and integrated into the Proficonf knowledge baseDuring my work I have improved my skills in media production and YouTube channel management.Channel links: https://www.youtube.com/channel/UCKl_E5eFHuab6Lq43jGJ6lA/videoshttps://www.youtube.com/channel/UC8T1UbuhRRKzbhc8Xo-Q3jA