Owned full creation and management of technology strategy and product development life cycle, in alignment with organisational objectives, new trends, and best practices. Maintained live SaaS application 24/7. Headed all aspects of product management functionality. Oversaw and trained 25-member team. Crafted and led implementation of robust QA standards and processes. Liaised with clients, promoting high levels of satisfaction and service delivery. • Reduced financial discrepancies from 30% to zero. • Improved stability of the system, minimised downtime from 48+ hours per year to less than two hours per year. • Setup continuous deployment procedure with four semi-automated quality gates and release-per-feature delivery. • Decreased critical defects on core pages from +/- 20 times per year to zero. • Established development team from zero to 25 FTE• Setup multiple business functions from scratch: Customer Support (L2/L3), Financial Reporting, and Office infrastructure (online and offline). • Established business prioritization practice to make sure investments were made in areas/features with highest ROI.

Led all operations dedicated to enhancing efficiencies in road freight transportation industry. Directed product development and related activities (product vision/design). Managed finance and accounting processes (P&L, budgeting and forecasting, payroll, and balance sheet). Fostered and deepened relationships with clients and investors. • Secured €480k euro investment.• Built and developed team from 0 to 15 people. • Created product using newest cloud computing approaches able to handle telemetry from millions of vehicles.• Onboarded multiple early adopters (+/- 1k trucks in the system).

Managed $3M portfolio and 50-member team across three locations. Sourced sub-contractors according to company/client/project specifications/needs and monitored their performance in against set KPI requirements and SLAs. Strengthened relations with existing and potential clients, focused on identifying and understanding individual needs and leveraging areas of opportunity to drive advancements and enhancements. Partnered with various departments to consistently improve value proposition. • Promoted through roles of increased scope from Head of Delivery Unit, Head of Client Solutions, to Head of Sales Engineering.• Designed and introduced project management practices and SDLC for fixed bid projects. • Setup Earned Value Management competency to proactively monitor project performance which successfully prevented two fails. • Delivered several fixed bid projects on time and on/under budget. • Prepared multi-million-dollar proposals up to $25M. • Maintained relationship with Cisco after they retrenched 6k employees (including all mid management).• Led several crisis management processes with 100% success rate – regarded as “the last chance for a problem” and was the go-to person when any major problem or crisis occurred. • Mentored project managers.

Steered all internal/external consulting projects through full life cycle. Collaborated with project teams to conceptualise and implement product development processes that supported delivery in complex, distributed environments. Conducted agile maturity assessments to determine areas of risks/opportunity and recommended targeted solutions. Directed planning and execution of strategic initiative aimed to enhance transparency within SoftServe. • Promoted through roles of increased scope from Software Developer to Processes Consultant in CTO office. • Conducted +/- 50 assessments of ongoing projects. • Spearheaded SAP and Salesforce certification projects.• Authored publications and spoke at 10+ regional, national, and international conferences.• Initiated research project that focused on qualitative and quantitative analysis system that could predict client satisfaction in outsourced software development environment.

Developed and managed rollout of tools for internal Processes Automation. Maintained IT Infrastructure