I lead our Product team at Big Think+, which includes Product Management, Product Design, Product Analytics and Research.

- Owned the Engagement and Retention problem space on our SaaS enterprise e-learning platform- Led and mentored 10 Product Managers and Product Designers for core end-user experiences across Web and Native applications- Devised and resourced new product Onboarding and Gamification teams and disciplines resulting in 7% improvement to Activated users- Improved monthly active usage of iOS, Android, television and desktop applications by 5%- Launched Pluralsight's badging and reward system, issuing 22m+ badges and other game mechanics to users improving depth of usage by 3%- Created models that predicted user dormancy leading to the right content and feature recommendation touchpoints for users- Increased experimentation velocity of our teams by 40% in FY2021

- Reimagined Pluralsight's Home experience to provide "Netflix style" recommendations improving content starts and user engagement- Redeveloped Pluralsight's recommendation engine into a multi-armed bandit, leading to unique recommendations and page positioning to learners- Increased platform content consumption by 4% by hydrating our user and customer data models leveraged by our machine learning recommendation systems- Evangelized the need for more engineering resources to build a curation tool for bespoke Home experiences for Pluralsight's tier 1 technology partners (AWS, Azure, GCP) leading to $1.5m in billings- Developed a net new revenue stream by building plan level customization into the product resulting in $600,000 direct revenue, in addition to helping close 10+ strategic 7-figure deals- Grew my proficiency as a front line leader improving my employee engagement and belonging scores from 3.8 to 4.6 (out of 5) within time in role.

- Created Pluralsight's first Freemium experience on Home by understanding the needs of a large segment of expired learners returning to the platform and crafting core value props resulting in 1.2m in additional revenue in 2020, 1.6m in 2021.- Developed a net new revenue stream by building plan level customization into the product resulting in $600,000 in addition to helping close many strategic 7 figure + deals.- Enabled our Partnership team to build bespoke Home experiences for our Pluralsight's tier 1 technology partners leading to 1.5m in billings.

- Defined the product vision and strategy for the Home Page, Course Page, curation tools and other core learner facing features.- Developed a deep understanding of Pluralsight's learner personas including demographic and psychographic data- Created an A/B testing process leveraging Launch Darkly and Adobe Analytics to A/B test features going to production leading to 4.8% improvement in learner engagement- Performed qualitative discovery by interviewing, surveying, creating focus groups- Implemented UserZoom and Usertesting.com to benefit from unmoderated testing- Leveraged Personas, data insights and customer research to craft business cases aimed at driving learner engagement in the product and ultimately customer outcomes

- Built self-service account management features into our web application resulting in 10% decrease in staff resource needs- Championed an overhaul of our system to a Single Page Application (SPA) using Google Material Design resulting in a new micro-services architecture- Managed the creation of OrthoFi external API to integrate with other practice management software extending use cases and improving revenue retention- Led a machine learning predictive analytics effort to estimate insurance benefits by leveraging patient, insurance and practice data- Configured JIRA and Zendesk to serve as ticket systems to support our escalation path- Led in sprint planning, stand-ups, grooming sessions, retrospectives, and bi-weekly sprint demos- Developed user community to create a network of engaged stakeholders

- Mentored the Business Analyst team in discovery, framing and development of product enhancements- Guided UI/UX designers to create elegant solutions to business problems- Performed data analysis using SQL Server Management Studio to estimate costs and development timelines- Documented business processes using draw.io and Axure- Performed current state vs. future state analysis by story boarding- A/B tested features to determine the best versions to support and improve- Created dynamic mock-ups using InVision and Figma to allow stakeholders to see workflows- Trained internal and external users how best to use our software

- Strategized with the Product Management Office to prioritize projects- Managed projects to embed Tableau in mobile and web applications- Documented requirements in Microsoft Team Foundation Server and Windows Office Suite- Communicated project status using Microsoft SharePoint to provide stakeholders accurate project timelines- Wrote copy for client facing emails received by thousands of shippers and transportation partnersCreated and maintain end user documentation and training guides for Coyote employees and clients

- Served as Scrum Master for two cross-functional agile development teams focused on our web based Transportation Management System and mobile applications available for Android and IOS- Wrote test cases to ensure that the software performs as anticipated in Microsoft Test Manager- Maintained QA records complete with screen shots and precise reproduction steps- Managed deployment of software to development, QA and Production environments

As an intern for the longest serving Senator in Michigan's history, I reported on hearings and investigated pending legislation. I also dealt directly with constituents, researching their issues and responding on behalf of the Senator himself. Senator Levin's Chairmanship of The Senate Committee on Armed Forces developed my understanding of United States diplomacy and the political system that supports and defines it.

Created and implemented lesson plans teaching a cross-functional curriculum.Enthusiastically presented subject matter to beginner through advanced students.

Managed a team that raised over $100,000 for Michigan State University each semester.Ran, analyzed and published statistics explaining trends in donor giving.Directed meetings focused on motivation.Instructed students on the most effective manner to solicit alumni contributions.

- Raised over $80,000 for various scholarships and endowments- Maintained relations with alumni acting as the voice of the University- Kept alumni informed of campus events and activities