• Managing the Business Plan process for key stakeholders to a strict timescale and deadlines• Supervised Business Plan Forecasting – ensuring the information is supplied to the Market managers in the most efficient manner• Responsible for the costing process for Business Plan – working with production controllers to ensure the most up to date figures have been provided for the Business Plan process• Accountable for keeping data on systems up-to-date and accurate, reporting on errors.• Running weekly and monthly reports to ensure data is accurate.• Organising the pricing process globally – providing this information to the market managers efficiently for them to analyse • Controlling the Stock Forecasting process • Creation of reports for management along with any other ad hoc requests.• Administered documentation for all operations and keep these up to date – create procedures for all process for others to follow in staff's absence • Charged with stock loading management – loading stock onto the system ready to be invoiced and shipped • Supported with system training – carrying out training sessions in colleagues' absence. Tailoring training sessions to specific requirements • In line manager’s absence responsible for additional responsibilities – looking after her inbox and dealing with all queries in her absence

• Processing payments• Cashing cheques• Making money transfers • Updating account details• Open account

• Answering incoming calls• Answering visitor queries• Meeting and greeting visitors• Taking bookings• Sorting mail• Bookkeeping

• Providing help with all aspects of personal care including washing, bathing, dressing, eating, and getting ready for bed .• Facilitating community integration and social activities e.g visiting family, walks, and reading.