Roman Luke A. Email and Phone Number
Associate IP - IT Audit Specialist at Deloitte LLP.Pursuing a degree in BSc Computer Science with a focus in Software Engineering at Newcastle University.
Deloitte
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- deloitte.com
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Ip Associate - It Audit SpecialistDeloitte Sep 2024 - PresentUnited Kingdom -
Support Technician - User, Os, I/O, & NetworksRackspace Technology Sep 2021 - Aug 2022Cardiff, Wales, United KingdomEmployed by Rackspace Technology in St Mellons, Cardiff.In this role, I provided technical support to users across UK Retailers, Head Office, Distribution Centres, and remote/WFH colleagues, ensuring compliance with SLAs and NADs.My responsibilities included managing incident escalations and coordinating with both internal and external teams. I served as the primary point of contact between end-users, external support teams, and the service delivery manager, handling first-line technical support and logging all incidents, from minor issues to complete service outages.I developed strong skills in resolving technical problems, managing Windows-based systems, and administering retail accounts. My primary focus was on resolving user, OS, and networking issues using SNMPc and Active Directory, while also supporting bespoke technologies tailored for major UK Retailers.In addition, I played a key role in overseeing security controls such as email filtering, user account security, and file lockout systems. This included managing access permissions, releasing file lockouts when necessary, and ensuring the integrity and security of user data and systems.All work was conducted in accordance with ISO9000 and ISO27001 standards. -
Support Technician - Datacentre Access & EquipmentRackspace Technology Sep 2021 - Aug 2022Cardiff, Wales, United KingdomIn this position, I worked closely with clients, project managers, and data center teams to facilitate access requests, oversee equipment patching, and support large-scale projects using ServiceNow, a leading cloud-based ITSM platform.My responsibilities included managing and granting physical access permissions for technicians involved in decommissioning client infrastructure within UK-based data centers. I ensured that all equipment being removed or installed aligned with the client’s infrastructure plans by cross-referencing project documentation and verifying activities carried out on-site. -
Customer AssistantTesco Oct 2019 - Sep 2021Upperboat, WalesCustomer Assistant at Tesco, UpperBoat.During my final years of Secondary School (A Levels), and during University holidays, I worked as a Customer Assistant at Tesco Superstore.Working at Tesco UpperBoat vastly developed my transferrable skills. Notably, working during Covid-19 has enabled me to work under pressure in a dynamic environment. I can now successfully lead and make decisions in high-pressure situations, and effectively manage my time.
Roman Luke A. Education Details
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1St & 2Nd Year(S), 1:1 -
Pontypridd Sixth FormA*A*Ab -
Pontypridd High School14 Gcse’S A*- C
Frequently Asked Questions about Roman Luke A.
What company does Roman Luke A. work for?
Roman Luke A. works for Deloitte
What is Roman Luke A.'s role at the current company?
Roman Luke A.'s current role is IT Audit Specialist IP, Deloitte..
What schools did Roman Luke A. attend?
Roman Luke A. attended Newcastle University, Pontypridd Sixth Form, Pontypridd High School.
Who are Roman Luke A.'s colleagues?
Roman Luke A.'s colleagues are Ashwin Mahil, Gurpreet Singh Purba, Bjørn Kaanbjerg Kristensen, Puja Mahato, Nicholas Yap, Michele Torroni, Marisol Marin.
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