Roman Carvajal, Pmp, Cxac (Cert) Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

• Developed a successful DOMO implementation strategy across multiple Atlantic Divisions that led to increased accountability across all levels of the organization• Successfully managed an ERP system upgrade that closed the gap between business needs and software capabilities allowing faster quote turnaround and more accurate price list management• Spearheaded change in operation efficiency, using Salesforce, that led to a 20% reduction in a quote to cash cycle and increases in customer… Show more • Developed a successful DOMO implementation strategy across multiple Atlantic Divisions that led to increased accountability across all levels of the organization• Successfully managed an ERP system upgrade that closed the gap between business needs and software capabilities allowing faster quote turnaround and more accurate price list management• Spearheaded change in operation efficiency, using Salesforce, that led to a 20% reduction in a quote to cash cycle and increases in customer satisfaction• Designed and implemented Force.com solution for submission of design requests that resulted in 50% reduction in turnaround time• Extensive experience with a definition of business requirements, gap identification between current and desired end-states and delivery of comprehensive solutions that enabled the achievement of desired business outcomes• Managed successful MRP implementation in the Supply Chain division that led to a 70% reduction in time spent planning material availability • Effectively managed Atlantic Packaging’s expansion to the US. Included definition and creation of business processes and documentation, integration of ERP and production systems• Led a successful six-month long implementation of Salesforce and deal pipeline optimization system in Retail Packaging and Display Division• Spearheaded a change in operation efficiency, using Salesforce, that led to a reduction in a quote to cash cycle and increases in customer satisfaction Show less

Toronto, Canada Area

Supervised technical integration of maintenance management software, including development of interfaces, risk/issue management, and resource control and planning. Gained Salesforce Admin certification, while demonstrating expert skill levels with Salesforce, SQL, Domo, and MS Office.• Recognized by the company's "Emerging Leaders Program" for excellent team leadership and communication skills.

Toronto, Ontario, Canada

Performed customer service on enterprise application matters. Coordinated with third-party software suppliers on quality assurance and enhancement requests. Provided SQL data for consultants and financial analysts. Created curricula for implemented solutions including Filemaker Pro, Manager Plus, and Qbit GPS Mobility. Executed documentation and training on new software SOPs.• Managed comparative analysis of various GPS tracking systems, influencing the final decision for system adoption… Show more Performed customer service on enterprise application matters. Coordinated with third-party software suppliers on quality assurance and enhancement requests. Provided SQL data for consultants and financial analysts. Created curricula for implemented solutions including Filemaker Pro, Manager Plus, and Qbit GPS Mobility. Executed documentation and training on new software SOPs.• Managed comparative analysis of various GPS tracking systems, influencing the final decision for system adoption, and overseeing its implementation. Show less

Toronto, Canada Area

Coordinating with the VP of Sales, the Director of Customer Service Group, and various sales managers, I provided ad-hoc analysis and reports in a timely fashion. Deadlines were also a vital part of my work with customers, as I provided accurate responses to RFQs within a 24-hour window. I supplied spreadsheet quotes for customer tenders utilizing market analysis and internal research. I reduced the shipping costs and delivery times of our 20 largest clients by examining and improving their… Show more Coordinating with the VP of Sales, the Director of Customer Service Group, and various sales managers, I provided ad-hoc analysis and reports in a timely fashion. Deadlines were also a vital part of my work with customers, as I provided accurate responses to RFQs within a 24-hour window. I supplied spreadsheet quotes for customer tenders utilizing market analysis and internal research. I reduced the shipping costs and delivery times of our 20 largest clients by examining and improving their order patterns.• Reduced shipping costs by an additional 5% with the creation of a database and spreadsheet that calculated the most efficient method for palletizing our finished product. Show less

111 Progress Ave, Scarborough, On

I conducted daily meetings with various department managers to prioritize work for a CMMS project, making sure we had on-time delivery of our project goals while assessing various risk factors. Working with couriers and customer service, I coordinated the transfer of production and tooling between different plants quickly, as well as properly implementing their required system changes.• Thanks to my installation of a paperless process, transfer times saw a reduction of 50%

Education record

Following a competitive selection process, the altMBA delivers a condensed learning experience through teamwork, personalized feedback.

Str Certificate Granted, Seth Godin'S Akimbo Workshops

The Story Skills Workshop gives you tools, frameworks and the courage to tell your stories. It teaches you how to discover, own.

Bachelor Of Commerce (B.Com.), Accounting And Finance

Activities and Societies: Toast Masters Coursework included entrepreneurship, business management, business decision making, business.

Advanced Diploma, Accounting And Business/Management

Activities and Societies: Humber Toastmasters Coursework included e-commerce, operations management, strategic management

Bachelor'S Degree, Computer Science

Coursework included software life-cycle, programming languages, database systems, project and application development

Professional Certificate In Cx, 97%