Anna R. Email & Phone Number

Germany

Brno, Czech Republic

Brno, Czech Republic

• providing leadership and guidance to team members, supporting healthy, trustful, and motivating atmosphere, ensuring communication flow between management, other markets, and the team • monitoring and enhancing team performance in regard to KPIs, identifying individual and team’s development areas via regular evaluations and goals setting, as well as upskilling opportunities• monitoring compliance with internal procedures• providing technical support, assistance with quality adherence and general problem solving to the team• ensuring distribution of information in accessible form and encouraging opinion sharing• providing guidance in team deputies’ work and delegating tasks as prioritized

Brno, Czech Republic

• closely cooperated with team leaders and management, enhanced adherence to internal procedures and was a role model for the team, actively participated in team's life• performed delegated tasks: took supervisor calls, solved difficult cases, scheduled, and steered team to achieve productivity, tracked issues and opened IT tickets, handled e-mails, and organized meetings• kept up to date with all product and service information, systems, and software; handled calls and chats in German and English from Lufthansa, Eurowings Discover, Austrian and Brussels Airlines customers• provided support for the Fulfillment Department at final stages of the tickets' issuance, rebookings and refunds

Brno, Czech Republic

• took inbound phone calls in German and English and processed requests in Amadeus• reserved flights and booked tickets, handled special service requests, cancellations and rebooking inquires for Lufthansa and Austrian Airlines passengers• informed customers about Lufthansa Group products and services, assisted passengers with online check-in, and provided support for lufthansa.com and austrian.com users; performed chat duties on Lufthansa website in German and English; worked on a range of online queues for bookings with pending status • coached new team members during their fresh start on the market

Moscow, Russian Federation

• was responsible for the development and implementation of the communication strategy for the EU project “The Earth Is Flat – How to Read Media?” on media literacy targeting Russian online audiences• established and maintained contacts with journalists, bloggers, web developers and designers• organized interviews and press events with the project participants• was responsible for the audiovisual support and documentation for the project activities, supervised development and maintenance of the project website and social media accounts• monitored media, compiled analytical reviews and recommendations

Moscow, Russian Federation

• promoted awareness of US policies and culture through a variety of digital outreach programs and media campaigns for Russian online audience, interacted with the Embassy followers on social media• created, updated, and edited digital media content on the Embassy website and social media platforms, performed translations from/into Russian/English• researched social media posting effectiveness, analyzed KPIs, and reported on performance• monitored media to keep up with the current cultural trends and political developments; assisted in preparing talking points and memoranda• collaborated closely with other team members to make appropriate arrangements for briefings, conferences, interviews and other press engagements and cultural events

Moscow, Russian Federation

• handled press inquiries and phone calls• aided during high-level visits, maintained calendars, organized internal and external meetings; coordinated travel vouchers and itineraries, processed internal correspondence, ordered office supplies• ensured that the extensive media contact databases and e-mail lists are maintained and up to date• functioned as a backup on updating Embassy’s public website and social media platforms• contributed to the compilation of the U.S. Mission to Russia’s public diplomacy newsletter

Moscow, Russian Federation

• handled phone calls and correspondence, prepared presentation materials• translated resumes and supportive documentation for the agency clients• dealt with vendors, ordered office supplies, and administered repair works

Yekaterinburg, Russian Federation

• assisted Consular Section’s staff with keeping records on applications for long- and short-stay visas• consulted Russian public regarding details of Schengen visa regime on the phone and via e-mail• kept visa database up to date, printed visas reviewed by the authorized personnel• dealt with the tour operators and travel agencies accredited to the Consulate• served as administrative assistant’s backup

Chelyabinsk, Russian Federation

• handled phone calls and correspondence, translated documentation from/into English/Russian• provided interpreting services during business trips and meetings with company’s foreign partners• executed supervisor’s miscellaneous orders

Virginia Beach, Va, U.S.

Participated in a student exchange program for two summers (8 months in total)

University Degree (Master'S Equivalent), Oriental Studies/International Relations, Diploma With Honors

Studied international relations and global politics with focus on regional history, culture, and economy (Turkey)

Lufthansa Starter, Lufthansa.Com, Austrian.Com, Fares Advanced, Soft Skills, Brusselsairlines.Com

Information And Media Seminar For Public Diplomacy Staff

Social Media Practitioners’ Workshop