Audio, video, lighting, and event production.

• Serve as primary point of contact in a bustling service department, delivering exceptional customer service while assuring all customer needs are met• Implement proficiency in CDK software and Xtime to create, inspect, monitor, communicate, book, and close repair orders• Maintain communication, and follow up with customer every step of the way• Use my prior experience as mechanic and extensive automotive knowledge to exhibit confidence, knowledge and understanding when communicating with customer and technician alike – elevating trust and ease between departments• Understand customer grievances and offer solutions to resolve issues quickly, leaving the customer happy while minimizing losses to employer• Promote sales and create service plan for ongoing vehicle maintenance• Determine warranty eligibility and adhere to all manufacturer, federal & state laws • Ensure excellent customer experience is promoted at all steps of the service process to secure an outstanding survey and uplift store CSI score

• Advanced within the company from the title of apprentice - journeyman - supervisor - project engineer - foreman. • As a foreman, hired, trained, managed, and oversaw teams of installers. • As project engineer, designed whole systems and supervised projects. • Appraising, estimating, writing proposals, designing contracts.• Installation, service, repair and maintenance of complete HVAC/R systems. • Office manager duties: calls, conferences, accounting, data entry, records, company finances, schedule coordinating, customer relations.