• Analyzed and distributed sales performance, forecast, and key metrics reports.• Created PowerPoint presentations for executive management and stakeholders.• Created ad-hoc reports for sales management and executives.• Maintained and updated dashboards.• Responded to sales inquiries via email and phone.• Maintained and updated sales quota web application.• Audited and maintained sales data to maintain integrity in multiple systems. • Provided training and support for sales reporting tools.• Authored, edited, and published work instructions.

• Install, configure, deploy, and maintain Windows desktops and laptops. • Provide technical support for hardware, software and peripherals. • Administer Dell/KACE image and deployment management software. • Perform user adds, moves, and changes within Active Directory

• Troubleshoot and resolve server related issues in regards to various VDI and cloud-based solutions such as MS Remote Desktop Services, VMware and Citrix.• Troubleshoot and resolve Wyse database software related issues in regards to image repository, remote viewing, asset management, patch management, and configuration.• Authored, edited, and published knowledge base articles and FAQ’s.

• Installed, configured, and deployed desktops and laptops. • Provided technical support for installed systems.• Administered IT asset database.• Provided technical support for network related issues.• Administered user permissions and properties within Windows Active Directory.• Provided technical support for server hardware and software related issues.