Roman Mikulinsky Email & Phone Number

Burlingame, California, United States

• Provide technical support to the sales team, participate in customer discussions, RFPs, troubleshooting, and approving sales orders.
• Test, troubleshoot, evaluate computer hardware systems, and provide level 3 support.
• Manage end-to-end Engineering projects, overseeing RFPs, product design, customer feedback, contract manufacturing, mass production, and QA/QC.
• Create and refine customer and production facing documentation, incorporating feedback for continuous improvement.
• Streamline processes to boost production efficiency and implement QA/QC procedures.

San Francisco Bay Area

• Managed the Billable Repair department, including budgeting, planning, purchasing, billing, and supervising multiple concurrent projects.
• Developed processes and procedures to digitalize workflow increasing department productivity and decreasing project lead time by 50%.
• Supervised thirteen mechanics, maximizing efficiency of labor while exceeding customer expectations, meeting deadlines, and maintaining vigorous safety standards.

San Francisco Bay Area

San Francisco Bay Area

San Fransico

• Managed and serviced supplement benefits for largest municipal accounts in the North-West region.
• Developed relationships and communicated with business owners, customers, and industry partners.
• Resolved client issues and acted as a liaison between the client and the company.

San Francisco State University

• Supervised and developed protocols for human psychological trials
• Managed a 10-person research team ensuring that everyone followed proper research procedures.
• Assisted in analysis and publication of results in academic psychological journals

San Francisco State University

• Assisted customers with their daily transactions and recommended relevant banking products.
• Maintained compliance with government and business rules and regulations while exceeding KPIs.

• Identified and qualified customer needs, developed sales strategies, and negotiated sale closes.
• Provided excellent customer service while recommending add-ons and extended service warranties.
• Maintained knowledge of products, ongoing sales and promotions, and security practices.

Bachelor’S Degree, Psychology, 3.97 Gpa Cum Laude

Activities and Societies: Psi Chi, LACE Lab

Associate Of Science - As, Computer Systems Networking And Telecommunications, 4.0

The Computer Networking and Information Technology Program provides a solid foundation of skills, knowledge and hands-on experience with.

High School Diploma