I serve as the primary liaison between the corporate new home builder companies and our organizationIn my current role, I develop and maintain strong relationships with key decision-makers at each corporate new home-building company.Part of my responsibilities are to work collaboratively with cross-functional teams to develop and execute sales strategies that drive revenue growth and profitability.I leverage my relationship-building skills to conduct regular business reviews with each corporate new home builder company to ensure customer satisfaction and identify opportunities for growthI collaborate with internal teams to develop marketing and promotional materials that align with the needs of each corporate account

I am an independent author of a series of articles aimed in developing leadership skills, coaching and advancement in the workplace. If your company is loosing sales due to poor training and cultural development, contact us. We offer development programs, onsite teaching curriculum and motivational programming.

In the past four years I have turned two locations from a stores that were losing 30-40% a year in business, to stores that are turning a profit by not only beating past years numbers, but net sales, PC% and PTPI. I achieved the sales and profit plan by controlling expenses, working capital, inventory, controlling shrinkage and growing net contribution. We focused on customer service and the "experience" by ensuring that high service standards were maintained. Not only with walk in customers but with the sales team as well. Building relationships and trust with sales team to improve the amount of business being brought into my location. Maintaining a high level of associate engagement through effective leadership.Maintaining understanding of local market, operations-based selling, and customer baseRecruiting, training, directing, motivating, disciplining, and resolving associate issues.Ensuring that the appearance of each store’s exterior and interior, including merchandising displays, are maintained to required standards and above.I am a high-energy leader who is able to delegate work efficiently in a fast-paced environment. I have a customer-centric attitude and enjoy interacting with different types of people and personalities.

Achieving sales and profit plan by controlling expenses, working capital, inventory, shrinkage, and growing net contributionFocusing on customer service by ensuring that high service standards are maintainedResolving customer issues quickly and efficientlyMaintaining a high level of associate engagement through effective leadershipMaintaining understanding of local market, operations-based selling, and customer baseRecruiting, training, directing, motivating, disciplining, and resolving associate issuesEnsuring that the appearance of the store’s exterior and interior, including merchandizing displays, are maintained to required standards In the Retail Store Manager role, I am a high-energy leader who is able to delegate work efficiently in a fast-paced environment. I have a customer-centric attitude and enjoy interacting with different types of people and personalities.

Achieving sales and profit plan by controlling expenses, working capital, inventory, shrinkage, and growing net contributionFocusing on customer service by ensuring that high service standards are maintainedResolving customer issues quickly and efficientlyMaintaining a high level of associate engagement through effective leadershipMaintaining understanding of local market, operations-based selling, and customer baseRecruiting, training, directing, motivating, disciplining, and resolving associate issuesEnsuring that the appearance of the store’s exterior and interior, including merchandizing displays, are maintained to required standards In the Retail Store Manager role, I am a high-energy leader who is able to delegate work efficiently in a fast-paced environment. I have a customer-centric attitude and enjoy interacting with different types of people and personalities.

Manage all aspects of operations, including directing and coordinating departments concerning sales management, financial planning, employee development and retention, and inventory control. As a leader I had 26 direct reports with as much as 260 indirect reports depending on seasonality. Collaborate with outside corporate leadership to develop business objectives and consistently reviews the analyses of activities, costs, operations and forecast data to determine department progress towards objectives with key emphasis on a win - win proposition. Key Accomplishments: Establish training and development programs for all store levels including leadership training aimed at driving internal promotion rates and employee retention. Manage and coordinate multiple events with corporate designers (Vince Camuto, Tom's, Michael Korrs, Chanel, Mac etc). Promoting events that consistently exceeded goals by more than 7%; driving effective coaching, organization, preparation, and problem solving. Direct the training systems of all 328 locations, netting more than $37M in sales; oversee business operations to optimize processes and increase productivity and efficiency. Department finished at 3% above corporate goals for 2015 and at 5% above corporate goals for 2016. Manage human resources operations, overseeing staffing and recruiting initiatives, and implementing programs to place high quality candidates into open positions and retain talented associates, sustaining a retention rate of 82%.

Oversaw the redevelopment of a new company strategy to establish and develop multi-million dollar enterprise management system.Grew annual company revenue from 3% in the first year to over 64% in the second year of business by developing comprehensive strategies that utilized internet, print, and social media advertising.Created branding strategies for three of the company entities, which improved overall marketing awareness by 100%.Produced professional events including two that were featured on ESPN.

Attended billiard shows and product events to educate players and promote company products; worked with senior leadership to develop sales objectives and implement strategic plans to drive company growth and increase revenues.Key Accomplishments: As a professional pool player assisted in the creation of the brand identity for business development; developed strategic marketing concepts to increase brand awareness, resulting in recognition by Business Weekly, as one of the fastest growing small companies. Successfully managed the top 50 US accounts and multiple overseas accounts; delivering an annual growth of more than 2000%, focused on strategic sales and planning.Improved customer service efficiency by more than 300%; streamlined processes, developed metrics to identify and prevent reoccurring issues ,managed in-house logistics and purchasing. Managed sales and product demonstrations at 5 national events annually; presented to more than 5K consumers at each event, one of which was featured on ESPN.