• Handled an average of 1000 inquiries weekly, with duties including retrieving customer data, presenting relevant product information, and categorizing support tickets • Built trust in the company by responding efficiently and helpfully to customer needs • Maintained and increased personal knowledge of product specifications and best practices• Fielded customer complaints and issues, with +90% of issues resolved to customer satisfaction • Helped the company achieve stellar… Show more • Handled an average of 1000 inquiries weekly, with duties including retrieving customer data, presenting relevant product information, and categorizing support tickets • Built trust in the company by responding efficiently and helpfully to customer needs • Maintained and increased personal knowledge of product specifications and best practices• Fielded customer complaints and issues, with +90% of issues resolved to customer satisfaction • Helped the company achieve stellar customer service ratings• Provided training to new members of the team Show less

• Wrote blog posts for websites, focusing on keyword optimization and data-driven content to increase brand awareness, customer engagement, and customer loyalty• Delivered product descriptions, marketing copy, and blog posts for an online store, while working closely with the Director of Marketing to maintain a cohesive brand messaging • Provided script for 30s-1 min video ads (w/ accompanying script) which included voice-overs, on-screen text and animations, and or simple whiteboard… Show more • Wrote blog posts for websites, focusing on keyword optimization and data-driven content to increase brand awareness, customer engagement, and customer loyalty• Delivered product descriptions, marketing copy, and blog posts for an online store, while working closely with the Director of Marketing to maintain a cohesive brand messaging • Provided script for 30s-1 min video ads (w/ accompanying script) which included voice-overs, on-screen text and animations, and or simple whiteboard • Produced copy and captions for social media campaigns across all channels Show less

• Monitored the online presence of the company and engaged with users, strengthening customer relationships • Assisted the social media marketing team with media postings across Facebook, Instagram, Reddit, and Twitter platforms• Helped reduce customer support requests by interacting with customers on social media and messaging platforms whenever they have issues or questions• Tracked the company's social media postings to create weekly and monthly reports that verify the success of… Show more • Monitored the online presence of the company and engaged with users, strengthening customer relationships • Assisted the social media marketing team with media postings across Facebook, Instagram, Reddit, and Twitter platforms• Helped reduce customer support requests by interacting with customers on social media and messaging platforms whenever they have issues or questions• Tracked the company's social media postings to create weekly and monthly reports that verify the success of engagement, outreach, and campaigns • Gathered user feedback and issues • Kept accurate records of customer interactions Show less