As a Senior Technical Consultant, I have been working on the design, implementation and testing of new UC solutions.

LadbrokesCoralDeploying the new cloud-based solution across multiple LadbrokesCoral offices and thousands of shops across the globe was a task for us.Technical delivery stages:A detailed audit of global LadbrokesCoral voice infrastructure.RingCentral portal configuration and infrastructure migration planning.Co-ordinated with local and global partners to meet deadlines.Current implementation shortcomings emphasized and UC Expert suggestions on a new deployment and features.Designed, planned and tested solutions for global migration from CUCM to RingCentral, with dozens of sites and over 5000 users.

MS AmlinGlobal migration of the Cisco Meeting Place Express and other Video Systems into Cisco Webex. 4300 users were migrated to the new platform. Webex site was set up via Control Hub and all users were provisioned from there. Email templates were created with all required options.The following technologies were used:Cisco Webex HubCisco Webex SiteCisco Webex Video MeshCisco ExpresswaysMicrosoft Azure AD integration with Cisco WebexMicrosoft Azure SSO integration with Cisco WebexOffice 365 calendar direct integration with Cisco Webex

Johnson & JohnsonGlobal IP Telephony Transformation containing the following:Eliminate over 250 unsupported PBX systems by migrating to the centralised Cisco CUCM clusterBuild out cloud-enabled call centre functionality leveraging modern call centre technology Based on ININTarget is 70% softphone or higher on totals• Site survey - Physical site inspection • Verification of user lists & info• Deployment wave proposal to the site• Deployment per weekly groups users per deployment wave • Pilot wave to finetune the approach per site• Communication to end-users according to plan• Communication to admin / building owners (headsets)• Voice equipment decommissioning • Project closure & Lessons learnt

DiageoMigration of the legacy CUCM 8.5 to Verizon UCCaaS platform based on CUCM 10.5.The deployment consisted of 132 countries split over 3 clusters interconnected using Intercluster Lookup Service (ILS)Configuration of the UCaaS involved extensive use of the VOSS platformHIGH-LEVEL SUMMARY• UCCaaS: 19k users on Caller and Knowledge worker profiles (50/50 split), 132 sites• Contact Centre:150 agents(203 named agents) with 10 supervisors, Quality Manager: 62 Voice and Screen recording• Video Maintenance(parts only) and Management (Premier plus) take on for 162 endpoints• Video call control licensing, and transformation• VoIP:91 sites on IP Trunking• Attendant Console:48 operators• ExpresswayThe proposed architecture was based on Verizon’s UCCaaS. The integration of UC services at each Diageo site was aimed at replicating the IPT solutions Diageo had. I have setup IPT at each Diageo site; and the integration with each service beyond the Cisco IPT network such as TCS’s Avaya platform, MS Lync and the Video Conferencing network. The transformation also aimed to maintain current services such as Site survivability, TEHO and Lone man working where possible.

DufryDeploying the new CUCM based solution across multiple Dufry offices across the globe was a task for us.Technologies involved:Cisco CUCM Cisco Unity Connection Cisco Attendant Console ExpresswaysPCD, PCP, PCA, CUBETechnical delivery stages:A detailed audit of global Dufry voice infrastructure.New CUCM cluster configuration and infrastructure migration planning.Co-ordinated with local and global partners to meet deadlines.Current implementation shortcomings emphasised and UC Expert suggestions on a new deployment and features.Designed, planned and tested solutions for global migration from multivendor to a centralised Cisco UCM platform, with the capacity to manage dozens of sites and thousands of users.

CLCHUpdating an existing and delivering new infrastructure, so the rollout of 15000 devices over 60 locations and migration from multivendor to Unified Cisco technologies went without any complications. Technical delivery of each site consisted of the following stages: Central Services Changes – assessment of Cisco platform readiness, site dial plan implementation, CUCM/Unity configuration. Two Data Centres joined with SIP links. Cisco Voice Deployment – a configuration of site-specific CUCM/Unity changes (extensions, voicemail boxes, hunt groups) Site Equipment Deployment – installation of access points, analogue gateways, technology adjustments. Migration to SIP trunks – relevant configuration and testing with onsite presence. All ISDN lines migrated to SIP. Completion of Delivery – existing and new assets management, update of deployment information in CMBD documentation, sign off forms, onsite training and transition to support. Removal of legacy devices – collection and utilisation of outdated equipment.

MSAmlinThorough systems audit.Detailed analysis of a complete UC and virtualisation packages, including CUCM, CUC, IM&P, UCCX, PLM, CIMC, ESXi.Exhaustive hardware review on Cisco UCS, ISR, endpoints.Eliminate neglected customer interactions.Pinpoint faults that hold down the system.Highlight areas for improvement.Analyse disaster recovery capabilities and scenarios.Examine systems for reliance on the vendor’s best practices.

Sony Europe are undergoing a transformation of the telephony infrastructure at a number of their sites across Europe. The existing site telephony will be replaced with the Cisco Unified Communications solution. Each site will be implemented with a voice gateway, IP Phones and Softphones. Call processing, voicemail and other UC applications will be centrally located. ObjectivesThe objectives for this engagement are for Cisilion to conduct the following onsite activities:• Telco (including circuit presentation) and dial plan migration• Onsite gateway installation• Handset deployment• Cutover and migration support• Onsite user / system acceptance testing• User handset training including reception functionality training• Post deployment floor walking

Phones4u I have deployed a new UCS solution based on 5108 Chassis and B – series blade servers for Phones4U Ltd. “Boot from SAN” technology has been utilised for ESXi 5.0 Hypervisors. UCS infrastructure was designed with the specific requirements for the Cisco Contact Centre Enterprise.

As a Senior UC Consultant I have been working on the design, implementation and testing of a new UC solution.• I involved in a wide area of activities. I do a full project live circle. Beginning from pre-sales then High level design, then low level design and handover and support. Currently designing Voip infrastructure based on Cisco BE6000 with the core component of Cisco UCM 9.0. This also involved integration with the Third parties like Tiger 2020 (billing software) and Red Box (Voice recording). This is for about 600 users. Fully redundant infrastructure including redundant SIP trunks to the service provider. Fully unified deployment using Cisco Jabber for desktops.• Have been deployed “Branch of the Future” solution for Wolseley UK. 1000!!! branches will be connected to the new voice infrastructure. I am the technical lead on this project and responsible for the entire solution to be delivered on time.

As a Senior UC Consultant I have been working on the design, implementation and testing of a new UC solution. This work includes the delivery of the High and Low Level Design documentation.• Built the proof of concept lab based on ACME Session Border Controller which will contain the dial plan for 4 different sites. All sites are using different technologies. CUCM site with SIP trunk to ACME, CUCME(Express) site with SIP trunk to ACME, Cisco Voice gateway with H323 connection to ACME and Avaya site with SIP trunk to ACME.• I have deployed a highly resilient UC solution for a major utility control centre based on CUCM 8.5 and ARC Solutions customized agent software. Because of the highly secure environment I went through the complicated process of approvals within the customer where every document was checked by multiple departments and management layers before being approved.• I have been allocated to a major global Software company to resolve complex issues within CUCM cluster across Europe.

Design, development and upgrade of the Bank Global Voice Infrastructure.As a Senior UC Project Engineer I have had exposure to full project lifecycle (design, implementation, testing, acceptance and 3rd line support). I am also responsible in producing all sort of documentation.• Performed full audit of the global VTB Capital voice infrastructure and created the list of critical and desirable changes need to be made. Also suggested deployment of the new features appropriate to the business. Most of the items from that list are projects for next 2011 year.• I was key player in deploying the new VTB Capital office in Dubai. I’ve delivered all aspects of the Voice part including the following:• High and Low level design document which contain every single component to be delivered.• Build and configuration of all components using Cisco Best Practice and Country and Business specific requirements.• I was the only technical representative from both Voice and Network teams. • Apart from my own voice project I was participating on delivery of every technology presented on the global project i.e. Tandberg Video Conferencing, Net screen, Voice Recorder, Riverbed and Cisco Routing and Switching.• With Dubai project have worked outside the bandwidth of infrastructure to ensure a high level of service is always achieved for all clients.• At times have assumed role of team leader and have successfully co-ordinated with team members local and global to ensure work deadlines and project deadlines are met.

As a Network Consultant I was engaged in the full project lifecycle for a large Cisco UC deployment (design, implementation, testing, acceptance and 3rd line support). I was also responsible for producing documentation across all areas including High Level Design, Low Level Design, Customer Acceptance Test and other technical project documentation. • Designed and deployed multi-site multi-country E164 dial-plan based on Cisco Unified Communication Manager 8.0 and Cisco Unity Connection 8.0 for Sega Europe Ltd. MeetingPlace 8.0 has been deployed with WebEx Node for MCS to keep all web collaboration on-premises. Also the Gatekeeper has been introduced to integrate the existing Polycom video endpoints. Cisco Unified Communications Integration for Microsoft Office Communicator version 8 (CUCiMOC) has been deployed to integrate the existing OCS with CUCM. Cisco Unified Mobility Advantage was deployed to enable employees to communicate using mobile phones. ARC server and ARC console has been deployed for the reception use. Cisco chosen this SEGA deployment as the case study!!!• Designed and deployed LAN and IP Telephony for CPL Aromas UK. It was two sites deployment with the cluster split across the WAN with around 100 endpoints each. Was configured two 3750 stacks, one at each site. Also BerBee 7.0 (Informacast) paging system and Cisco Unified Presence 7.0. Unity 7.0 has been deployed to provide Unified Messaging solution across two sites. Cisco Attendant Console was provided for a single Unified receptionist to answer the calls for BOTH sites. Cisco 2851 routers were deployed at each site to provide PSTN access along with COR enabled SRST.• Completed a Call Manager upgrade (from 4.1 to 6.1) for Hinchingbrook Health Care 24x7 environment. Careful planning allowed me to limit actual service interruption to less than 2 seconds for migration of 600+ phones.

Provided 2nd and 3rd line support to more than 2 thousands of companies (60000+ assets), including large blue chip financial institutions, government agencies healthcare, pharmaceutical and the Oil industry. The entire Cisco product range is covered, with numerous customers utilising third party PBX integration along with Arc, IPFX products. Role would sometimes demand replicating customer setups in our lab, so included building Call Manager (4.x – 6.x), Unity and IPCC along with the infrastructure to support them in order to replicate and troubleshoot the issue. Responsibilities also included an On-call rota whereby 24 hour support was offered to the NMC and customers who encountered P1 and P2 scenarios out of hours – this included national coverage and site visits to install faulty hardware and provide on site support for severely affected networks.