Sales Manager/ Account Manager
Since August 2010 – Marketing and Sales Manager of Magento dedicated department (www.mageplace.com).Software product full life cycle;- Potential product requirement and competitor’s analysis; Niche and pricing, research; - Product idea research and requirements definition for Magento extension;- Monitoring project progress by tracking activity; resolving problems; publishing progress reports, testing;- Marketing strategies analysis and development;- Marketing materials for new products (user guide, extension description, screenshots, landing page, banners, news, etc.);- Site improvements (new landing pages, product pages enhancements, UI);- Online marketing including; search engine optimization (SEO), email marketing (EMC), and SMM (Facebook, Google+, Twitter, LinkedIn - updating, question answering, troubleshooting);- Pre-sale and post-sales support; - Tech support supervision; resolving disputable issues with difficult clients;- Lead generation and maintaining relationship with retailers and outsourcing partners for customization and custom development services: requirements definition, communication throughout development process, post-production support;Since November 2008 – Head of UI/UX department.- Team management: Creating team schedule, monitoring the task implementation progress, reports development, communication between teams;- Development, Marketing and support for Graph Design portfolio (project www.coolbrushdesign.com);August 2007 – Current time. Sales and Account Manager - Lead generation; - Project requirements definition; - Keeping communication between customers and team at all project steps; - Corporate customer’s supervision; - Participation in full project cycle; - Covering accounting documentation;- Payment tracking;- Pre-sale and post-sales support;