Running my own consulting business building websites, assisting with office tech needs, technical support and troubleshooting.

The Operations Engineering team focuses on improving operations using technical solutions. It encompasses analytics, project management, implementing 3rd party solutions to improve an existing workflow or process, and some scripting and coding work. - Led a 4-person team, as part of a 15-person operations engineering group, responsible for the global 500+ person Technical Solutions organization at Datadog. - Performed hiring manager duties.- Automated repetitive work and removed any friction that occurred in technical support and sales engineering processes by developing in-house solutions or launching 3rd-party solutions.- Worked directly with senior leadership at Datadog (Directors and VPs).

- Optimized processes for a global 300+ person support team.- Rolled out major UI upgrade for Zendesk, our support ticket system, and other high-impact projects.- Rolled out AI-enabled system for auto-categorizing and routing support tickets to the right experts.

- Worked on service deployment architecture.- Developed services for automatically onboarding new engineers.- Led documentation efforts for reducing onboarding time and training new engineers.- Stacks used: Golang, Python, gRPC, k8s, AWS.

- Optimized processes for 100+ person solutions team, improving efficiency.- Led implementation of new live chat product, managing design and adding custom features.- Contributed to internal documentation, reducing customer troubleshooting time.- Gave talks at conferences on microservices architecture and guided team members in projects.

- Provided technical support directly to customers for infrastructure monitoring, logging, and application performance monitoring platforms in Docker, Kubernetes, Windows, Linux, and other environments.- Reproduced issues and bugs and submitting fixes using Python.

• Lead developer and initial UI designer for iOS app.• Implemented tracking of and displaying nearby users via MapKit and CoreLocation frameworks.• Developed frontend and backend of chatting feature using Parse server.• Added support for logging in via 3rd party social networks.

- Provided technology consulting services to charter schools and small/medium businesses.- Primary resource for internal company projects and product selection.- Managed Service Center team in order to provide first line of support to clients and resolve technical issues without needing to send engineers onsite.- Served as primary on-boarding specialist for new clients.- Maintained wired and wireless networks (Ubiquiti, Cisco, TP-Link).- Installed and maintained firewall solutions (Sonicwall, Zyxel, Juniper).- Configured Windows 2008/2012 servers - AD, DHCP, DNS, Group Policy, File Sharing, Print Management.- Set up VoIP solutions using Asterisk, Elastix, FreePBX.- Imaged and deployed Windows PCs, iPads, Macs, Chromebooks.