Roman Soloviov Email & Phone Number

New Westminster, British Columbia, Canada

Göd, Schenek István U 1, 2131

Samsung SDI is part of the Samsung Group based in South Korea and is responsible for the creation of batteries and accumulators. My achievements and tasks there:- Monitored production line health and ensure smooth line work as a teammember. - Efficiently updated task reports within short time frame on production line and kept good products quality control. - Proficient in using both office and manufacturing tools such as Excel, MES, and Knox in order to perform excellent product quality control and detectederrors. - Extremely organized and kept workspace safe and clean by strictlyfollowing quality and health standards. - Achieved 95% of quality rate to ensure minimum to no battery defects.- Demonstrated strong communication skills when interacted with otherfactory departments and the office team. - Trained 5 new staff members and distributed tasks on job site.

Remote

Pin up is an international sports betting company and Casino in Europe with headquarters in Nicosia Cyprus, founded in 2006. My a chievements and tasks there:- Assisted customers with their different type of inquiries and requests toensure satisfaction. - Excellent listening skills to quickly identify customers' concerns and issues. - Strong problem solving skills to provide customers with proper solutions allthe time. - Exceptional knowledge of Webim, AdminPanel, Jira, Confluence, Excel, PowerPoint, Word, Slack to prepare summary reports for the office team. - Achieved excellent results in terms of quality and 95% customersatisfaction. - Resolved 20% more difficult cases of customers than colleagues and received compliments and bonus reward from the office quality control department for the great job done.- Worked independently to successfully resolved challenging customers issues that are not addressed by company’s standard guidelines.

Relocate

Joom is an electronic marketplace for buying goods from Asia and Europe, delivering them to more than 100 countries of the world. My achievements and tasks there:- Actively communicated with customers on the trading platform to helpthem check order status, answering questions for placed orders orshipping status. - Effectively communicated with the sellers on the trading platform to followup with products information then to better answer customers' questions. - Acted as a liaison between sellers and buyers to find the best solutions thatensure both parties are satisfied and happy. - Used efficient online supporting tools such as AdminPanel, Helpshift, anddifferent parcel tracking tools. - Prepared master database summary for customers in Microsoft Excelspreadsheet. - Extremely fast typer 70 words per minute to complete regular task with40% less time compared to peers.