Rome La Email & Phone Number

Vancouver, British Columbia, Canada

The Acquisition Group is a marketing consulting firm that introduces businesses to new opportunities for growth and expansion.• Conduct user interviews and surveys for their internal system, rehash to gather insights about userneeds, preferences, and pain points, asking questions to uncover underlying motivations and behaviours.• Engage in user testing sessions to observe user interactions with prototypes, actively listening to user feedback and comments to identify usability issues and areas for improvement.• Investigate conflicting information from various sources, such as user feedback, analytics data, and stakeholder input, to gain a comprehensive understanding of user needs and design constraints.• Collaborated closely with the engineering team to conceptualize and design features aimed at driving demand and facilitating new customer acquisition, resulting in significant monthly growth andimproved user engagement.

Managed event coordination, client follow-up, and task delegation to team members, ensuring smooth execution and client satisfaction.Secured business deals with numerous clients worth $50,000.Cultivated strong relationships with clients through demonstrated accountability, regular communication, and personalized interactions, ensuring their needs were understood and addressed effectively.Leveraged extensive product knowledge to promptly address guest needs and inquiries, enhancing overall guest satisfaction and retention rates.

Vancouver, British Columbia, Canada

Van-Whole Produce brings over 400 varieties of fresh produce to more than 1,300 producemarkets in Canada.• Proactively cultivated and expanded relationships with existing clients, achieving revenue growth and surpassing sales quotas through strategic business development initiatives.• Handle client inquiries and complaints with professionalism and assertiveness, ensuring that issues are resolved promptly and to the satisfaction of the customer.• Collaborated closely with the sales team to identify and capitalize on growth opportunities within the assigned territory, leveraging market insights to optimize sales performance.• Maintained a comprehensive understanding of industry trends and competitor activities, offering valuable insights and recommendations to clients and internal teams to maintain a competitive edge in the market.

Vancouver, British Columbia, Canada

Lululemon is a yoga-inspired, technical athletic apparel company for women and men.• Effectively managed a high volume of guest inquiries and concerns by actively documenting all complaints, communicating accurate and appropriate information, and developing creative solutions. • Successfully balanced multiple tasks and responsibilities, including resolving guest issues, building guest loyalty through authentic relationships, and collecting and implementing guest feedback to exceed satisfaction goals.• Maintained detailed and up-to-date records using operating systems to communicate to other guest educators the needs of the guests allowing for more effective future interaction.• Collected guest feedback and made process changes to exceed guest satisfaction goals.

Vancouver, British Columbia, Canada

Simple, long-time eatery with Vietnamese staples such as pho, with vegetarian & gluten-free options.• Greeted guest enthusiastically and engaged in friendly conversation ensuring guests feel welcome.• Estimated product demand according to seasonal trends and popularity.• Trained new bar backs thoroughly enabling them to excel in their work.• Demonstrated flexibility in adapting to changing demands of both guests and management, adjusting workflows and priorities as needed to maintain high levels of service and satisfaction.

Vancouver, British Columbia, Canada

Local dessert shop, serving soft served ice cream but with its own unique twist.• Actively listened to employee feedback and observations during training sessions, identifying areas where additional support or clarification was needed, and addressing them promptly to ensure a high level of competency in customer service and machinery operation.• Organized daily floats and created weekly balance sheets of company’s assets, liabilities, and equity, developing basic clerical skills• Translated interactions and documents in English, Cantonese, and Mandarin providing an effective medium of communication with suppliers and customers