Roman Stenzel Email & Phone Number

Zurich, Switzerland

Zurich, Switzerland

Palo Alto, Ca, Us

• Strategic planning and development of the Customer Success Practice with focus on Adoption• Role development and Management of Change• Customer Centric and Outcome based Service Design• Infrastructure, Process and Tool Design

Palo Alto, Ca, Us

Leading global Managed Print Project Transition and Transformation Strategy within Print Services & Solutions and Commercial Services organizationAccountable to create a global and consistent Project and Transition and Transformation practice, by developing people, providing a consistent Framework, based on current Project Management and ITSM (IT Service Management) standardsProviding business insight and integrated measurable tools to assess the global practice performance and implement improvements and change aligned to market demandsGenerate tenable customer benefits and increase customers net promoter score (NPI), by supporting customers to create tenable and intangibles benefits during the transition and transformation processFocal Point of the Client Success Management (CSM) practices for the EMEA markets. Generating an end to end delivery experience, assessing business demands and provide input and insight for the global CSM practice

Palo Alto, Ca, Us

Accountable for strategic practice development Functional Lead for EMEA program managers, leading and managing global managed print service outsourcing projects and programs for global and multi country enterprise customers. Definition and implementation of a team development strategy based on current ITSM (IT Service Management) and project management standards, executing project audits and assessing work qualityExecutive sponsorship for strategic customer projects, building a sustainable project governance and ensuring customer and project success PMO (Project Management Office) service, reviewing and updating projects management services for our PMO, which provides in a “Project Manager as a Service” approach, Business process lead for Business Process Analysts, building a new project practice framework, focusing on ITSM (IT Service Management) process design Developing new project management standards and tools and innovating the service portfolioIntroducing a PPM (Project Portfolio Management) ToolRescoping the PM role within the EMEA organization

Palo Alto, Ca, Us

Heading Global Program Management of strategic, multi national top service contracts (TCV of100-300 Mio USD, typically spanning across 30 – 60 countries)Owning Service Management, end to end implementation and customer relationship Setting-up IT Governance Setup and owning account operation, PMO support Accountable for Contract Management and Communication on CxO levelOwning P&L Management & OwnershipSupporting Sales and closing local contractsMentoring local project and operations teams. Focusing on contract, technical and project best practicesExecuting vendor audits and company internal self-assessments.Performing lessons learned workshops and feedback learning to the organizationPMPITIL V3 Expert

95877 Bezons, Fr

BID Management (Switzerland and Middle East); above 100 Mio Euro. Coordination of international interdisciplinary teamsBusiness Development IT Architecture DesignProject ManagementDefinition of Project Controlling Strategy & Framework for global organized Telecoms Competence Center

Houston, Texas, Us

Near Shore Software Development Location setup (Naples - Italy)Management CoachingTechnical Project Management (Industrie: Telecom)

Diamond Bar, Ca, Us

Head of Software Development (headcount 95 developers in Zürich, Milan and Naples)Resource planning, budgeting, cost center management.•Processes and Quality Management

Frankfurt Am Main, Hessen, De

Msc, Human Computer Systems

Exective Mba, Business Administration

Diplom Ingenieur, Computer Science And Electronics