Software Engineer
- Served as the sole engineer behind customer support until the formalization of a customer support team in April 2022
- Developed software features and customer support enhancements by studying user data and feedback and patterns of logging of customer workflows
- Debugged production issues within a C# WPF frontend and a TypeScript Node.js backend, accessing databases in a hybrid cloud environment using MongoDB and SQL
- Investigated and resolved 750+ Jira tickets while communicating closely with customers, engineers, product team, and client team
- Collaborated with developers to build out new features based on customer feedback
- Scripted automated solutions to day-to-day support tasks, reducing resource requirements