Roman Zimin Email & Phone Number

Batumi, Ge

Iraq

Lead the Service Desk for efficient, customer-focused support, while managing and developing the local IT team in alignment with ITSM best practices.Actively participate in Change Management initiatives, ensuring smooth transitions and minimizing disruptions.Develop, enforce policies, and streamline processes for enhanced ITSM compliance and efficiency in incident, problem and change management.

Moscow, Russian Federation

Plan, organize, direct, and manage IT-related operations to meet company goals.Manage IT daily operations: service provision, end-user devices, help desk, infrastructure.Leading, mentoring, and supporting Russian-speaking IT Service Desk; ITIL: incident, problem, andchange management.Manage deployment, monitoring, maintenance, upgrade, and support of all IT systems and services:PCs, hardware, software, and peripherals.Own overall technology platforms in Russia, with hands-on knowledge of the key infrastructure areas:network, servers, storage, backups, and virtualization.Definition and execution of IT rules, processes, and best practices.Was responsible for the Moscow HQ office IT infrastructure split; LAN, Wireless, Security Controls, andTelecom rooms.2021 performance award.

Moscow, Russian Federation

Eurasia IT Operations LeadLeading IT Operations for Eurasia Region ensuring continuity of IT operational excellence through the key metrics.Budgeting and cost control for Eurasia region: LTF, Variance, Plan.Review operational gaps to identify and execute IT opportunities to improve business operations.Ensure complete alignment with Global /EH IT and company policies, practices, and standards.Talent review, training, mentoring and development of personnel.Eurasia project management and execution.

Iraq

Overall and effective delivery of company IT services in Iraq for 2 main camps (600+ residents, 500+ local employees) and remote sites (onshore rigs, well pads, drilling camps) for internal and external customers.Was in charge of the vendor’s service delivery according to the financial planning and agreed budget. In close collaboration with the business, contributed to lower and kept IT budget 7-10% below the plan.With service delivery approach, customer orientation and service quality in mind led the newly created IT department of 4 local nationals to the first place in MENA region in terms of efficiency and customer support. Based on those results, successfully passed IT audit later on.As a part of nationalization, succession planning and talent development for local employees, developed team of local nationals to the level they could support and lead IT operations and service delivery by themselves and handed over my duties in 2014.Recognized by the company with “Exceed Expectation” performance evaluation in 2011, followed by personal company performance awards in 2011-2013. Offered to take a position of Eurasia IT Project Manager in 2014.

Sakhalin Region, Russian Federation

As a sole IT representative for Sakhalin region, was in charge for Halliburton IT operations on Sakhalin Island, Russia with scope of 3 remote sites and main office.In close collaboration with colleagues all over the world was a focal point for customers’ inquiries regarding any IT services; escalated and controlled incidents in order to ensure service delivery per agreed service levels. Exceed expectations personal evaluation for 2008 and 2009 assessments.

Sakhalin Region, Russian Federation

End user and operations support; new cable infrastructure and Active Directory deployment; to provide users with technical support for computer problems.

Sakhalin Region, Russian Federation

University Intranet and Internet support; to assist users to diagnose and solve data communication problems.Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.Plan, coordinate, and implement network security measures to protect data, software, and hardware. Linux and Windows servers.

Engineer'S Degree, Communication Networks And Systems

Diploma project and exams - 5/5.

Information Technology