Roman Zimin Email & Phone Number

Batumi, GE

Iraq

Lead the Service Desk for efficient, customer-focused support, while managing and developing the local IT team in alignment with ITSM best practices.Actively participate in Change Management initiatives, ensuring smooth transitions and minimizing disruptions.Develop, enforce policies, and streamline processes for enhanced ITSM compliance and efficiency in.

Moscow, Russian Federation

Plan, organize, direct, and manage IT-related operations to meet company goals.Manage IT daily operations: service provision, end-user devices, help desk, infrastructure.Leading, mentoring, and supporting Russian-speaking IT Service Desk; ITIL: incident, problem, andchange management.Manage deployment, monitoring, maintenance, upgrade, and support of all.

Moscow, Russian Federation

Eurasia IT Operations LeadLeading IT Operations for Eurasia Region ensuring continuity of IT operational excellence through the key metrics.Budgeting and cost control for Eurasia region: LTF, Variance, Plan.Review operational gaps to identify and execute IT opportunities to improve business operations.Ensure complete alignment with Global /EH IT and.

Iraq

Overall and effective delivery of company IT services in Iraq for 2 main camps (600+ residents, 500+ local employees) and remote sites (onshore rigs, well pads, drilling camps) for internal and external customers.Was in charge of the vendor’s service delivery according to the financial planning and agreed budget. In close collaboration with the business.

Sakhalin Region, Russian Federation

As a sole IT representative for Sakhalin region, was in charge for Halliburton IT operations on Sakhalin Island, Russia with scope of 3 remote sites and main office.In close collaboration with colleagues all over the world was a focal point for customers’ inquiries regarding any IT services; escalated and controlled incidents in order to ensure service.

Sakhalin Region, Russian Federation

End user and operations support; new cable infrastructure and Active Directory deployment; to provide users with technical support for computer problems.

Sakhalin Region, Russian Federation

University Intranet and Internet support; to assist users to diagnose and solve data communication problems.Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.Plan, coordinate, and implement network security measures to protect data.

Engineer'S Degree, Communication Networks And Systems

Diploma project and exams - 5/5.

Information Technology