Romario Dmonte Email & Phone Number

London Area, United Kingdom

Oversees the daily operations of the slot area, ensuring machines run smoothly and customers are satisfied. Key duties include:1. Supervising Staff – Lead and manage attendants, assign tasks, and provide training.2. Customer Service – Assist players, resolve disputes, and promote loyalty programs.3. Operations Management – Monitor machine performance, coordinate repairs, and handle payouts.4. Compliance & Security – Ensure adherence to gaming regulations and prevent fraud.5. Cash Handling & Reporting – Oversee cash drops, payouts, and prepare shift reports.

Uxbridge

London Area, United Kingdom

Handle 80+ calls daily, with duties including selling weekly promotional products to customers, helping to track customer orders and estimated delivery schedule timing, presenting relevant product information.Build customer relationships by providing excellent service and problem resolution.Effectively performed outbound calls to potential customers to market service and increase sales.Investigated and resolved service issues and customer problemsResolves product issues (customer complaints) by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

India

Handle 35+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, canceling services, and providing technical support.Resolves product issues (customer complaints) by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rateUse basic problem-solving and customer service skills in dealing directly with customers to resolve any issues.

India

Answer numerous calls in a high-volume call center environment. Resolve customer complaints and ensure calls are handled in a professional and prompt manner.Effectively performed outbound calls to potential customers to market service and increase sales.Responded promptly and answered/resolved customer inquiries and complaints.Investigated and resolved service issues and customer problems.Maintained high service levels, and assured all sales targets are met.