IT professional with nine years of experience in Consulting and Application Support (SC, CBT, ERP, QUALITY), with remarkable interpersonal skills and a strong desire for innovation and process improvement. Specialist in customer service, ticket resolution, and closure (Requests, Incidents, Problems, and Changes) for businesses in Latin America (Portuguese, English, and Spanish). Possesses excellent communication skills, making me a highly qualified professional and a valuable option for leading support teams.
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Technical LeadCognizantSão Paulo, Brazil
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Application Support LeadCognizant Jan 2023 - PresentSão Paulo, Brazil• Led Application Management Services for Johnson & Johnson / Kenvue in LATAM.• Managed systems focused on Payroll, Overtime, Finance, HR, EHS, Tax, Expenses, SAP, and Invoice.• Ensured compliance with customer requirements (SLA/service level) by registering and resolving tickets via ServiceNow, Confluence, and JIRA.• Direct interaction with vendors providing N3 support, DBAs, project teams, and Business Owners.• Participated in continuous improvement processes, creating and updating technical and operational procedures.• Conducted audits and delivered daily, weekly, and monthly presentations to J&J / Kenvue IT Leadership.
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Application Support EngineerCognizant Jan 2022 - PresentSão Paulo E Região, BrasilSupport Application Analyst for CBT, ERP and Quality plataformsServiceNow Tool (Incindents, Service requests, Changes, Problems tickets)Power Plataform programmer (power automation, power apps, sharepoint)Windows Server administratorLinux Server administratorAWS administratorAzure administratorMS SQL Server programmerOracle SQL programmer
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Cipa MemberCognizant Sep 2021 - PresentBrasil
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Jr Application SupportCognizant Apr 2019 - Dec 2021São Paulo E Região, BrasilSupport Application Analyst for CBT, ERP and Quality plataformsServiceNow Tool (Incindents, Service requests, Changes, Problems tickets)Power Plataform programmer (power automation, power apps, sharepoint)Windows Server administratorLinux Server administratorAWS administratorAzure administratorMS SQL Server programmerOracle SQL programmer
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Salesforce ConsultantCognizant Dec 2018 - Apr 2019São Paulo
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Site ManagerCachoeira Do Pinga Jun 2014 - PresentTriunfo, Pernambuco, Brazil- Manage day-to-day operations, ensuring the preservation of the site and the satisfaction of visitors.- Plan strategies to attract tourists and increase revenue.- Supervise the team responsible for maintenance, cleaning, and customer service.- Promote the site through digital marketing and social media strategies.- Monitor financial performance, control costs, and track revenue.- Develop local partnerships to strengthen tourism in the region.
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Data Center Facilities InternItaú Unibanco Jul 2017 - Jul 2018São Paulo E Região, Brasil• Assisted in controlling facilities assets and IT infrastructure for the Datacenter.• Developed control spreadsheets, reports, and reviewed documents. -
Estágio Em Engenharia ElétricaSinapsis Inovação Em Energia Mar 2016 - Apr 2017São Paulo E Região, Brasil• Conducted technical studies and analysis of results and documentation related to power distribution networks.• Supported R&D projects for power distribution companies. -
Pesquisador CientíficoMackgraphe Sep 2014 - Apr 2016São Paulo, São Paulo, BrasilProdução de Relatórios periodicamente, leitura de artigos relacionados, processos de produção de amostras, caracterização de substratos, polímeros, filmes finos, nanomateriais. Dedicação à iniciação com exclusiva dedicação, frequência. -
Professor Plantonista FísicaHexag Mackenzie Aug 2014 - Apr 2016São Paulo, São Paulo, BrasilPlantonista das Disciplinas de Física e Matemática, auxiliando alunos em um curso preparatório focado no vestibular de Medicina.
Romário Santos Education Details
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Strategic Management Of Operations, Projects And It -
Electrical Engineering -
Escola De Referencia Em Ensino Médio Professor Adauto CarvalhoHigh School
Frequently Asked Questions about Romário Santos
What company does Romário Santos work for?
Romário Santos works for Cognizant
What is Romário Santos's role at the current company?
Romário Santos's current role is Technical Lead.
What schools did Romário Santos attend?
Romário Santos attended Mba Usp | Each, Universidade Presbiteriana Mackenzie, Escola De Referencia Em Ensino Médio Professor Adauto Carvalho.
Who are Romário Santos's colleagues?
Romário Santos's colleagues are Devika G, Wahid Hasan, Prashant Varun Shah, Madhushri K S, Kumudinee Ninawe, Saravana Kumar, Aditya Doddi.
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Romario Santos
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Romário Santos
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Romario Santos
Engenheiro De Telecomunicações| Esp, Infraestrutura De Redes | Infraestrutura De Ti | Data Center | Network Security | Engenharia.Brasília, Df
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