Romar Watson, Sr. Ca Email & Phone Number

United States

San Antonio, Texas, US

• Adjusting and investigating complex claims associated with Homeowner's policies, Renter's Policies, Landlord Policies, and Condo Policies that cover perils from fire, water damage, weather related damages, and other.
• Utilizing the ability to organize and manage claims within Claim center in a highly efficient manner with the intention of closing claims.
• Create official sketches and estimates within Xactimate related to a loss directly from loss photos while remaining within the carrier guidelines.
• Establish great relationships with all parties within the claim by establishing a clear and consistent communication with insureds, contractors, sole proprietors, mortgagees, and equity stakeholders.
• Handle claims with repair cost values that typically range from 20k- $100k+; that would include dwellings, other structures, contents, business losses, and primacy related settlements.
• Review and audit other claim files for correctness and final settlements.

• Conducting in-depth investigations to identify the cause and scope of insurance claim damages.
• Ensuring precise and prompt documentation of claim files, including images, diagrams, and estimates.
• Negotiating equitable settlements with claimants, leveraging knowledge of insurance policies and regulations.
• Collaborating with fellow adjusters to exchange best practices and enhance claim handling efficiency.
• Keeping abreast with local insurance regulations and updates to maintain a robust understanding of the industry.
• Mastered policy analysis to optimize claim resolutions, significantly reducing dispute instances for auto, fire, liability, and worker's comp claims.

Westfield Center, Ohio, US

• Managed inbound property claims, ensuring premium customer service experience for TPA Cross Country Adjusting.
• Ranked #1 in average claims closed, task completion, and top 1% in customer satisfaction. Trained the 2nd and 3rd highest ranked performers.
• Conducted detailed investigations to ascertain cause and extent of property damage.
• Revolutionized property claims handling process, enhancing efficiency and reducing costs.
• Collaborated with adjusters and contractors to negotiate cost estimates using Xactimate.
• Negotiated and settled property damage claims, ensuring fair and accurate resolution.

Lakewood, Colorado, US

• Managed end-to-end insurance claims, from investigation to final settlement, demonstrating a detail-focused and analytical approach.
• Achieved #1 performance rating under Matt Duncan for State Farm Guaranty Insurance Company, showcasing a results-oriented mindset.
• Exceeded company KPIs by 200-600%, excelling in claim negotiations and settlements.
• Negotiated and settled insurance claims effectively with various stakeholders, highlighting collaborative and supportive skills.
• Conducted comprehensive investigations to ascertain auto insurance claim liabilities, showing a visionaryand innovative problem-solving approach.
• Pioneered efficient claim resolution strategies, significantly enhancing customer satisfaction.

Beaverton, OR, US

• Managed Nike's digital initiative, leading to 120% increase in digital sales in 2019 and 300% increase since 2017.
• Educated and trained sales associates on incorporating consumers into Nike's digital pipeline, stimulating growth in key performance indicators.
• Managed $5 million worth of merchandise as apparel Manager, developing a team of 50-70 associates.
• Provided key customer service support and handled store opening and closing responsibilities.
• Analyzed KPIs to identify growth opportunities, enhancing customer service and sales.

Pascagoula, MS, US

• Implemented stringent safety protocols in marine piping construction, ensuring compliance with government regulations.
• Collaborated with engineers and project managers, ensuring successful project completion within budget and ahead of the timeline.
• Conducted rigorous site inspections, ensuring adherence to quality standards and building codes.
• Troubleshot and resolved issues in high and low pressure systems, ensuring optimal functionality.
• Delivered precision-engineered piping systems to the military, contributing to the successful sale of completed systems.

Newport News, Virginia, US

• Led the construction of marine piping systems on the USS Ford, ensuring precision and adherence to blueprints.
• Maintained a high standard of safety and quality, managing large sections of the ship independently and ensuring zero leaks.
• Mastered the use of a tig line, stick line, and braze torch, demonstrating adaptability in handling various metals.
• Demonstrated meticulousness in installing valves to different systems, applying correct lubrication, and adhering strictly to protocols.
• Mentored by Foreman Alan Whitt, quickly rose to my potential and gained comprehensive knowledge of the pipe-fitting trade. It was an honor to be held to the standard as the trainer when new mechanics were selected to.

• Spearheaded strategic marketing initiatives, boosting brand visibility and sales at Commonwealth Boutique LLC.
• Joined forces with the creative team, crafting compelling content that ensured brand consistency and effectively conveyed key messages.
• Partnered with the sales team, formulating and executing potent marketing strategies that amplified customer acquisition and conversion rates.
• Performed market research, pinpointing new target segments and devising strategies for effective engagement.
• Analyzed market trends, competitor strategies, and customer preferences, identifying growth opportunities for Commonwealth Boutique LLC's sales and brand marketing.

Technical Degree, Computer Science

Business Administration And Management, General

Associates, International Business