Roma Sadhu Email & Phone Number

Stockholm, Stockholm County, Sweden

Stockholm, Stockholm County, Sweden

• User management and troubleshooting for users
• Data management – creating products, merging accounts, transferring account ownership, extracting/uploading data files and more
• Configure - data modelling, data security, user interface and process automation
• Sales, Revenue, and Forecasting Reports and Dashboards
• Understanding and meeting Sales support requirements related to opportunities, product, price, opportunity splits, account approval, and proof of sales
• Salesforce training to the end users

Noida, Uttar Pradesh, India

• Worked on Sales and Service Cloud - data modelling, user interface, data security, and process automation
• Understanding customer business requirements; documenting for solution configuration, and acceptance testing
• Forecasting and reports/dashboards in Salesforce lightning experience

India

Stockholm, Sweden

• Launched a start-up in April 2017 targeting B2B & DTC – High-end Indian scarves and handcrafted fashion jewelry for women
• Completed 1-year Diploma – ADEPT 2017-2018, a mentorship program from NyforetagarCentrum
• Demonstrated my venture offerings and products in various business promotion forums
• Offered services to Futura International School as a freelancer

New Delhi, India

• Mend lean 6 sigma projects addressing organization’s business objectives – reducing 45% of technical issues related customer complaint resolution time from 96hrs to 24hrs, reducing customer churn by 5%, increasing.
• Designed business processes and reengineered existing processes for continual improvement
• Acted as process change management evangelist
• Performed internal audits to measure process adherence levels
• Increased sharing and replication rate of best practices through knowledge management
• Introduced Total Quality Management (TQM) program for employees and stakeholders for higher quality output

Mathura Road, Delhi, India

• Formulated processes, KPIs and dashboards for ISO 9001:2000 compliance
• Established key processes and designed process documentation principles
• Steered TQM, process ethics, and ISO assimilation programs for employees
• Lead internal audits surveillance and non-conformance closure track to enhance processes

New Delhi, India

• Sr. Executive, Risk Management
• Reduced company’s risk exposure by integrating risk management process
• Analyzed customer credit rating data – post customer verification and pre-activation
• Reassessed credit rating parameters vis-à-vis existing customer credit patterns, decreasing financial risk for continual improvement
• Automated credit rating process, reducing audit turnaround timeSr. Executive, Customer Care
• Customer interactions for case resolution

New Delhi, India

Professional loan sales

Jaipur Area, India

• Sold space for classified advertisements & coordinated printing of adverts across India
• Reviewed pre-print drafts before final print

Bachelor’S Degree

Activities and Societies: Part of NCC (National Cadet Corps) ,Delhi, India

Education record