Roma Sadhu Email & Phone Number

Stockholm, Stockholm County, Sweden

Stockholm, Stockholm County, Sweden

• User management and troubleshooting for users• Data management – creating products, merging accounts, transferring account ownership, extracting/uploading data files and more• Configure - data modelling, data security, user interface and process automation• Sales, Revenue, and Forecasting Reports and Dashboards• Understanding and meeting Sales support requirements related to opportunities, product, price, opportunity splits, account approval, and proof of sales• Salesforce training to the end users

Noida, Uttar Pradesh, India

• Worked on Sales and Service Cloud - data modelling, user interface, data security, and process automation • Understanding customer business requirements; documenting for solution configuration, and acceptance testing• Forecasting and reports/dashboards in Salesforce lightning experience

India

Stockholm, Sweden

• Launched a start-up in April 2017 targeting B2B & DTC – High-end Indian scarves and handcrafted fashion jewelry for women • Completed 1-year Diploma – ADEPT 2017-2018, a mentorship program from NyforetagarCentrum• Demonstrated my venture offerings and products in various business promotion forums• Offered services to Futura International School as a freelancer

New Delhi, India

•• Mend lean 6 sigma projects addressing organization’s business objectives – reducing 45% of technical issues related customer complaint resolution time from 96hrs to 24hrs, reducing customer churn by 5%, increasing vendor satisfaction by reducing vendor payment processing time, increased retailer satisfaction score on ease of accessibility to right personals• Designed business processes and reengineered existing processes for continual improvement • Acted as process change management evangelist• Performed internal audits to measure process adherence levels• Increased sharing and replication rate of best practices through knowledge management• Introduced Total Quality Management (TQM) program for employees and stakeholders for higher quality output• Set forth standard operating processes for the new business circle (UP-East) in project management launch

Mathura Road, Delhi, India

• Formulated processes, KPIs and dashboards for ISO 9001:2000 compliance• Established key processes and designed process documentation principles• Steered TQM, process ethics, and ISO assimilation programs for employees • Lead internal audits surveillance and non-conformance closure track to enhance processes

New Delhi, India

Sr. Executive, Risk Management• Reduced company’s risk exposure by integrating risk management process• Analyzed customer credit rating data – post customer verification and pre-activation• Reassessed credit rating parameters vis-à-vis existing customer credit patterns, decreasing financial risk for continual improvement• Automated credit rating process, reducing audit turnaround timeSr. Executive, Customer Care• Customer interactions for case resolution• Managed the tele-sales team• Streamlined inter-departmental interactions for smoother & faster case resolution• Critically analyzed large scale customer feedback data to enrich customer experience and amend processes

New Delhi, India

Professional loan sales

Jaipur Area, India

• Sold space for classified advertisements & coordinated printing of adverts across India• Reviewed pre-print drafts before final print

Bachelor’S Degree

Activities and Societies: Part of NCC (National Cadet Corps) ,Delhi, India

Education record