Rob Mcdonald Email & Phone Number

San Francisco Bay Area

Hudson, Ohio, Us

𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗣𝗮𝘆𝗺𝗲𝗻𝘁𝘀 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴: Advised a diverse range of clients, including established merchants, payment providers, and startups, on payments acceptance and processing initiatives across e-commerce and face-to-face environments, resulting in optimized payment solutions and cost savings.𝗖𝗼𝘀𝘁 𝗥𝗲𝗱𝘂𝗰𝘁𝗶𝗼𝗻 & 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀: - Engaged with a major winter resort operator to reduce card payment costs by reviewing technical solutions, advising on commercial structures, and proposing reconciliation process improvements. - Led the RFS process for a global coffee retailer looking to bring parity between company-owned and franchise store locations via introduction of a Tokenization Vault and Payments Orchestration Service.- Led the RFI for an omnichannel jeweler looking to upgrade their payments capabilities through the introduction of a new PSP, Token service provider and vault, and orchestration service.𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝘃𝗲 𝗣𝗮𝘆𝗺𝗲𝗻𝘁 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻: Designed a solution integrating ski passes or customer IDs with POS systems, allowing customer-specific benefits and promotions, and enabling card-on-file transactions through collaboration with a third-party token vault provider.𝗦𝘆𝘀𝘁𝗲𝗺 𝗔𝘂𝗱𝗶𝘁𝘀 & 𝗥𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱𝗮𝘁𝗶𝗼𝗻𝘀: Conducted detailed audits and assessments of merchant payment systems, recommending cost-effective alternatives that resulted in potential annual savings of $2M.𝗢𝗺𝗻𝗶-𝗖𝗵𝗮𝗻𝗻𝗲𝗹 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆: Implemented a new POS solution integrating RFID ski passes and card-on-file transactions, streamlining the customer experience at mountain resorts and enhancing payment capabilities.𝗚𝗹𝗼𝗯𝗮𝗹 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 & 𝗠𝗮𝗿𝗸𝗲𝘁 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆: Supported Vray, Inc. with mobile payments via web browser and contact/call center solutions, covering market strategy, product integration, operations, and sales support on a global scale.

San Jose, Ca, Us

𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗣𝗹𝗮𝗻𝗻𝗶𝗻𝗴 & 𝗚𝗹𝗼𝗯𝗮𝗹 𝗜𝗻𝗳𝗿𝗮𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲: Built strategic plans and long-term product roadmaps to enhance the payments infrastructure supporting 432M users globally, in collaboration with Finance, Business Development, Sales, Local Business Units, Legal, and Engineering teams.𝗦𝗲𝗹𝗳-𝗔𝗰𝗾𝘂𝗶𝗿𝗶𝗻𝗴 & 𝗣𝗿𝗼𝗰𝗲𝘀𝘀𝗶𝗻𝗴 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆: Developed and executed a strategy to transition PayPal from using third-party processors to becoming a direct member of Visa and MasterCard, achieving $110M in transaction expense savings in the first year and anticipating $750M over five years.𝗥𝗲𝗴𝗶𝗼𝗻𝗮𝗹 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝗼𝗻: Pioneered EFTPOS acquiring and direct processing in Australia for eCommerce, enabling least-cost routing options and processing 70% of regional transactions through PayPal’s proprietary system.𝗧𝗲𝗮𝗺 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Directly managed a team of 5 product managers in India and indirectly led a team of 50+ engineers and cross-functional product and operations staff, responsible for executing the global acquiring strategy and Europe region market.𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝘃𝗲 𝗗𝗼𝘄𝗻𝘁𝗶𝗺𝗲 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻: Developed and implemented a Stand-in capability for transaction authorization during processor outages, maintaining 99.99% platform availability and saving $300M.𝗠𝗮𝗿𝗸𝗲𝘁 𝗘𝘅𝗽𝗮𝗻𝘀𝗶𝗼𝗻 & 𝗥𝗲𝘀𝗲𝗮𝗿𝗰𝗵: Conducted comprehensive market research, expanding PayPal’s processing capabilities to over 136 countries, enhancing global reach and market penetration.

San Jose, Ca, Us

𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 & 𝗧𝗲𝗮𝗺 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁:Directed PayPal’s Latin American payments platform and Payments Availability capabilities, supporting 14M active users; managed a diverse team of 25 analysts, product developers, product managers, project managers, and UX/Design staff across the US, Brazil, Mexico, India, and Singapore. 𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝘀𝗵𝗶𝗽 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: Established key partnerships with Tier-1 merchants such as Uber and iFood, propelling Uber to become PayPal’s top merchant in Latin America and the third largest globally, generating over $55M in annual recurring revenue.𝗥𝗲𝘃𝗲𝗻𝘂𝗲 𝗚𝗿𝗼𝘄𝘁𝗵 & 𝗠𝗮𝗿𝗸𝗲𝘁 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻: Initiated the launch of Braintree Gateway Processing and Debit Acceptance in Brazil in 2020, resulting in a 350% increase in Brazilian revenues.𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻: Led the successful introduction of Combo Card acceptance in Brazil, heading a cross-functional team to integrate Combo cards that offer both debit and credit options on a single card, positioning PayPal as the first major payment wallet to provide this feature.𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝗶𝗰𝗮𝗹 𝗔𝗱𝘃𝗮𝗻𝗰𝗲𝗺𝗲𝗻𝘁𝘀: Implemented the ability for buyers to fund transactions via PIX, Brazil’s instant payment scheme, and ensured compliance by developing CIP (interbank settlement service capabilities) as mandated by the Brazilian Central Bank.𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝗦𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝘆 & 𝗖𝗼𝘀𝘁 𝗘𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆: Designed and implemented an in-house global Stand-in capability, enhancing and stabilizing the core platform with predictive risk models to manage ecosystem outages, achieving 99.99% availability and saving $300M through 2020.

San Jose, Ca, Us

𝗦𝗲𝗰𝘂𝗿𝗶𝘁𝘆 & 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 𝗘𝗻𝗵𝗮𝗻𝗰𝗲𝗺𝗲𝗻𝘁: Directed the migration of PayPal’s US debit card portfolio from magnetic stripe to EMV chip technology, enhancing transaction security and regulatory compliance.𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝘃𝗲 𝗠𝗼𝗯𝗶𝗹𝗲 𝗪𝗮𝗹𝗹𝗲𝘁 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆: Developed KPIs and an escalation framework for an Android-based NFC mobile wallet, resulting in improved customer satisfaction and reduced fraud.𝗘𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝘁 𝗣𝗿𝗼𝗰𝗲𝘀𝘀𝗼𝗿 𝗢𝗻𝗯𝗼𝗮𝗿𝗱𝗶𝗻𝗴: Facilitated the selection and onboarding of a new European card bureau and processor for PayPal card offerings in the UK, ultimately leading to direct processing through MasterCard.

San Jose, Ca, Us

𝗚𝗹𝗼𝗯𝗮𝗹 𝗣𝗼𝗿𝘁𝗳𝗼𝗹𝗶𝗼 𝗘𝘅𝗽𝗮𝗻𝘀𝗶𝗼𝗻: Expanded PayPal’s card processing portfolio to support transactions in over 190 countries and more than 130 currencies; transitioned from Waterfall to Agile methodologies, boosting delivery speed and operational efficiency.𝗖𝗼𝗺𝗽𝗿𝗲𝗵𝗲𝗻𝘀𝗶𝘃𝗲 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 & 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻: Ensured network compliance and transitioned to a direct global processing model with American Express; initiated advanced EMV contact and contactless payment solutions across multiple regions.𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗔𝗰𝗾𝘂𝗶𝗿𝗲𝗿 𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝘀𝗵𝗶𝗽𝘀: Negotiated and integrated RBS/WorldPay as a secondary acquirer, enabling entry into high-risk markets and securing favorable transaction terms; collaborated with Westpac to boost card processing volume in Australia.

San Jose, Ca, Us

𝗚𝗹𝗼𝗯𝗮𝗹 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 & 𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀: Transitioned into a Product Management role, focusing on non-US card acquiring and processing, developing new product offerings, establishing global partnerships, and creating PayPal’s first comprehensive card payments dashboard to track KPIs, which was later handed off to a dedicated analytics team.

Seattle, Wa, Us

𝗣𝗮𝘆𝗺𝗲𝗻𝘁𝘀 𝗣𝗼𝗿𝘁𝗳𝗼𝗹𝗶𝗼 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 & 𝗞𝗣𝗜 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: Enhanced Amazon’s $10+ billion payment portfolio by designing, implementing, and analyzing key operational and system performance metrics; established Key Performance Indicators (KPIs) to track the performance of the payments system and communicated status and solutions to senior leadership.𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻 𝗼𝗳 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗣𝗮𝘆𝗺𝗲𝗻𝘁 𝗣𝗿𝗼𝗰𝗲𝘀𝘀𝗲𝘀 & 𝗔𝗖𝗛 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀: Facilitated customer financial transactions by resolving problematic card-funded transactions and integrating bank details for ACH payouts on the Amazon Marketplace; managed ACH batch payments through Wells Fargo and handled reject and return files.