Romeesa A. Email & Phone Number

Greater Toronto Area, Canada

- Maintaining working relationships with lawyers & clients & responding to queries regarding the billing process- Ensuring time is entered by set deadlines & following up with lawyers/paralegals. Preparing & reviewing of prebills & revising according to client billing guidelines & Firm standards & policies- Preparing invoices & forwarding to lawyers- Monitoring & reviewing of outstanding WIP & following up with lawyers/paralegals to ensure timely billing. Tracking contingency files closings & milestone billing arrangements & reporting on status of such files to Manager Finance Operations including requirement for WIP provisions- Preparing various reports & spreadsheets related to time billing receivables for lawyers/paralegals & clients- Liaising with Finance Department to ensure client codes & contract specifications are up to date & procedures are followed- Liaising with E billing Team with respect to any rejected invoices during e billing submissions- Completing online status reports & budgets in e billing systems for clients in coordination with lawyers/legal assistants- Acting as monitor for clients & matters when Alternate Fee Arrangements are in place. Ensuring that special rates & discounts are applied to each invoice. Monitoring thresholds & updating lawyer on status. Providing reports & ensuring compliance with all arrangements- Acting as liaison between lawyers/LA’s and Finance providing assistance re accounting & financial queries to ensure client needs are met- Responsible for initial collection inquiry with clients. Escalating billing issues to lawyer for direction on next steps. Cancelling & re-issuing invoices or creating credit notes in accordance with Firm policies. Forwarding problematic client collections to Collection Department for follow-up- Obtaining information relating to special arrangements & information required for setup for e billing matters and assisting E billing team to ensure matters are set up promptly

Peterborough, Ontario, Canada

• Inputted and reviewed contracts• Inputted measurements from recheck paperwork in Excel• Created Excel spreadsheets detailing pricing and payment• Entered job costs• Entered production dates• Sent out appointment details to reps• Edited and updated detailed work instructions• Created sunroom projects in system• Assisted in other departments as needed• Trained new colleague

Waterloo, Ontario, Canada

• Managed and executed student interview conflicts and missed procedures.• Acted as the point of contact for Co-op students and Operations team.• Assisted Co-op students by responding to Co-op interview process questions.• Maintained the documentation for interview conflicts, missed interviews and interview relief processes in WaterlooWorks.• Reported weekly and termly on conflict and missed interview metrics.• Conducted research on a broad range of topics with the Co-op Education field.• Developed and presented the output of data research and participating in follow up actions on this research.• Supported Account Co-coordinators as well as systems/administrative support to in-house staffData collection and analyzing.• Communicated with students, employers and internal teams via phone calls, email, WaterlooWorks messages, and so forthTraining fellow co-workers.• Worked on presentations and projects throughout the roleEffectively problem solved and dealt with difficult situations and clients while maintaining a high level of professionalism.• Effectively handled large volumes of work and multi-tasking in a timely manner

Waterloo, Ontario, Canada

• Answered phone calls regarding public and poll official inquiries.• Conducted outbound phone calls regarding inquiries from election officials.• Relayed high priority phone calls and messages to the appropriate returning office staff.• Filed and entered in employee information and election results into the Election Management System• Verified accuracy of election results• Provided customer service in person and on the phones• Completed all urgent tasks by multitasking due to the fast-paced environment• Trained co-workers the daily tasks and reporting