Romela Talde Email & Phone Number

Doha, Qatar

DATA CLEANSING OFFICER | SEPTEMBER 2020 – PRESENT • Manages review and update of Account Opening documents of retail and corporate customers.• Review customer profile and ensure complete documentation in compliance with QCB regulations. • Review and validate customer data collected from branches and thru mobile app to be uploaded to core banking system. • Notify customers to update and complete Account Profiles.• Coordinate with other departments i• Generate CRM for escalations• Perform Quality Evaluation and coaching for agents• Generate project summary reports • Perform Outgoing calls to customers as needed• Generate Attendance Report• Card deactivation/reactivation on non-compliant customers

Doha, Qatar

Personal Banking/ Retail Sales DepartmentRelationship Management o Meet with Finance Managers, HR Managers to build and maintain a good relationship with the bank.o Handle Payroll Account openings for companies o Managed customer portfolios, develop and maintain good relationship with personal banking customers.• Sales o Provided Retail Banking products and services such as Personal Loans, Credit Cards, Home Loans, Vehicle Loans to Dukhan Bank customers and prospects.o Perform Tele Sales activities for existing customers and outbound sales calls for prospective clients.o Utilize CRM tools to identify cross sell opportunities for existing customers.o Cross sell banks liability products o Generated leads of prospective clients through referrals and networking.o Check customers credit bureau reports.• After Sales o Handle Customer complaintso Assist customers with inquiries about their current products and services. • Special Projectso Collections and Recovery - Assisted the Collections and Recovery team in arranging the cheques of customers with personal loan and submitting the cheques of delinquent customers to the legal team. (6-month Project)

Doha, Qatar

 Sales MIS (for Vodafone Account) (September 2018 – December 2018) • Generate Sales Reports for Sales of Vodafone Simcards and Pocket Wi-fi• Manage the inventory of the Pocket wifi and sim cards• Manages the distribution of the products to the Sales Agents• Assess and follow up customer complaints and forward it to the Teamleaders for further assistance.

Doha Qatar

Sales of bank products including Personal loan, Insurance, Credit cards, etc. Perform Tele Sales activities for existing customersCold calling to get new customers.Generate leads by calling companies and networking through company visitationNegotiate with customers in giving the best rates.Assist customers with Customer Banking Profile Update including Know Your Customer and Common Reporting Standard Form/Due DiligenceSupport and coach new staff to make their assimilation in the bank easier.Act as Assistant to Team Leader/ Supervisor in administrative tasks and sales reportsGenerate Sales MIS for the team/ Microsoft Excel reportingsFacilitate team huddle/meetingsHandle Rejection reviewsHandle customer complaintsAssist team members in fixing their cases/ customer applicationsCheck the customer applications submitted by team members before submitting to Sales coordinatorsManages accounts for different companies by opening account for their new staff.Assist customers with Loan Restructure and Overdraft settlement.Meet with Finance Managers, HR Managers to build relationship with the bank.Report indicators, set by managers accurately at the required frequency. Initiate marketing campaigns with different companies to get more customers and build network.

Ncr - National Capital Region, Philippines

Responsible for placing outbound calls to customers of a given calling campaign in a B2B (Business to Business) environment. Responsible for identifying the Decision Maker (DM) and completing the goal of the call as defined by the calling campaign. (US, CANADA, UK)Assist customers in webinars (online seminars)/events registrations, appointment-setting, lead generations and sales/marketing research. Generating hotel reservations and flight confirmations for technology events.Remind customers regarding their expiring subscriptions and assist them with renewals.Assigned to multiple dedicated End User/ Non Ingram Micro Client campaigns.

Ncr - National Capital Region, Philippines

HANDLED 4 ACCOUNTS:  McAfee Anti-Virus Consumer Care – Customer Service/ Technical Support Representative (September 2006 - September 2007) Philips Consumer Lifestyle – Technical Support Specialist (September 2007 - November 2008) DISH Network - Customer Service/ Technical Support Representative (November 2008 - December 2009)  INGRAM MICRO – Outbound Sales Representative (December 2009 – August 2010)McAfee Anti-Virus (Global Computer Security Software)• Assists with billing concerns such as subscription auto-renewals, payment transactions, refunds and new subscriptions.• Assists customers with basic troubleshooting steps and manual updates.• Provide technical support assistance remotely.Philips Consumer Lifestyle (A Division of Philips Consumer Electronics)• Assists customers in resolving technical problems with entertainment systems such as televisions, DVD players, and VCRs. • Responsible for processing rapid replacements and item exchange, checking stock availability • Processing POs, checking status of replacement orders and deliveriesDISH Network (U.S. Satellite Television Provider) • Provide information on new products, rate plans, and services through upselling opportunities. • Provide technical assistance in connecting the Satellite Cable to Televisions and VCRs. • Assist with billing concerns such as payment transactions and explanation of monthly charges.• Sales Negotiation - Offer Win back/Loyalty deals INGRAM MICRO (Global Distributor of Information Technology Products) • Responsible for placing outbound calls to SME and SMB IT companies in a B2B environment, • Handle CRM• Responsible for identifying the Decision Maker (DM) (clients include Microsoft, Lenovo, HP, Juniper, Belkin, etc. (US, CANADA, UK)• Assist in webinars (online seminars)/events registrations, appointment-setting, lead generations and sales/marketing research • Generating hotel reservations and flight confirmations for technology events.

Professional Qualification In Data Science With Python, Data Science

Associate'S Degree, Information Technology