Romello Graham, Mba. Email & Phone Number

United States

Reno, Nevada, United States

• Developed preliminary screening questions to capture relevant candidate information for hiring managers.
• Carried out SOP creation for recruiting processes, candidate pipeline documentation, and hiring procedures.
• Collaborated with local colleges and universities to create streamlined recruiting process.
• Spearheaded community outreach programs for local High Schools to help current students develop skills necessary for career success.
• Built relationships with external staffing agencies to secure temporary employees.
• Audited criteria used to ensure conformance to professional, statistical, and testing standards, implementing revisions as necessary.

• Utilized various channels to identify individuals who align with the organization's requirements and values.
• Collected and reviewed applications for completion, providing support to applicants when necessary.
• Created tools for data analysis that increased team productivity and accessibility.
• Audited documents to ensure compliance with legal guidelines and policy expectations.
• Partnered with leadership to develop a streamlined process for reviewing applications to ensure timely communication.

Phoenix, Arizona Area

• Carried out representation of Grand Canyon University in engaging potential students.
• Managed and organized applicant data proficiently using diverse systems, ensuring that legal guidelines were followed.
• Orchestrated live presentations and events strategically to captivate the interest of prospective students.
• Proactively initiated calls and meetings with students and parents, cultivating strong relationships while offering guidance on collegiate programs.
• Assisted 200-300 families annually in comprehensive college planning, including the creation of financial plans derived from IRS data and FAFSA to secure educational grants.
• Collaborated on the establishment of standardized processes for student interviews, resulting in a significant increase in retention levels.

Fairfield, California, United States

As a cashier, duties included greeting customers and maintaining cleanliness in the store. Promoted to Inventory Control after 3 months. Focus shifted to counting and adjusting new and old inventory, receiving new shipments, creating and updating inventory/promotional displays, management of the inventory control department.

Fairfield, California, United States

Reviewed hotel financial data and customer data. Managed negative accounts, sales accounts, and balanced all daily accounts nightly. Checked guests in and provided excellent customer service including escorting to their room, providing Starbucks beverages, and handling guest complaints.

Fairfield, California, United States

• Implemented comprehensive customer service and product knowledge training programs, fostering a knowledgeable and service-oriented team.
• Demonstrated effective leadership by leveraging individual team members' skill sets to enhance overall store efficiency and drive profitability.
• Took charge of maintaining and auditing product and profit reports, with a keen eye on tracking and adapting to local trends for strategic decision-making.
• Proactively initiated customer interactions, playing a pivotal role in creating and maintaining a positive and customer-centric store atmosphere.
• Applied analytical skills to scrutinize store financial data, leading to the formulation of innovative marketing and promotional plans tailored to local market dynamics.
• Spearheaded the development of a visual marketing plan, significantly contributing to the growth of brand loyalty memberships.

Master Of Business Administration - Mba, 3.1

Bachelors Of Science, Sports Management, 3.0

Activities and Societies: GCU Hip Hop Club Black Student Union Club Basketball