Financial Service Representative - Team Lead
CURO uses sophisticated and proprietary acquisition, underwriting and CRM technologies to manage a diverse range of online, mobile and branch-based consumer financial and loan services.The Company’s line of business includes performing functions related to depository banking. Other financial services includes global money transfers, currency exchange & prepaid MasterCard.Our Brands: US • Speedy Cash, Verge Credit | Stride Bank, Rapid Cash, Opt+, Avio Credit, Revolve FinanceCA • CASH MONEY, Lend Direct, Opt+, FlexitiA c h i e v e m e n t s :Regional Top 10 seller fty 2020, 2021, 2022Perfect Call awardee fty 2020, 2021, 20225 Star Google reviewed by customersD u t i e s & R e s p o n s i b i l i t i e sContinually strive to achieve financial targets through the delivery of exceptional client serviceEngage customers in day to day advice needs, service transactions and customer problem resolution. Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters. Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management.Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence. Review & understand various reporting statements to the financial board Participate in the planning & execution of local marketing initiatives, both internally and externallyInbound & outbound phone skills are to company standardsEnsure client concerns are resolved & escalated as necessary Adhere to all corporate policies & procedures; Cash control policies & security policiesAdhere to regulatory requirements & diligence in reporting as required by the Government & other Provincial Specific Legislation