Romeo Ivanus Email & Phone Number

- Design and implement complete Genesys solutions for Call Centers;- Onsite testing with the client;- Trainings for the administrators and call centre operators;- Onsite support during go-live roll out;- Back office support;- Implementation and support for Genesys contact center architectures;- Responsible for product implementation, enhancement and integration projects;- Providing expertise in all technical aspects of the project, application design expertise and technical leadership for the customization, deployment and design;- Troubleshoot technical issues that arise when working with the product and/or client systems;- Monitors services provided by vendors to ensure service levels meet requirements;- Integrate with surrounding applications such as Telephony, CRM, Call Recording and WFM;- Provide client support and technical issue resolution via phone, E-mail, web, remote session and on-site;- Participate in roadmap activities and future enhancements needed for platform and proof of concepts and other evaluations of new solutions/products for CTI platform.

- Administrator Sap-Basis in the implementation team Sap IonMos from 2011- Support of day-to-day operations of SAP systems and interfaces. - SAP user and authorization administration; printer administration - Create roles and profiles (PFCG)- Calendar backup /DB13- Database system support, management, and administration.- Operating system support of SAP Systems and related interfaces.- Audit functions related to SAP and other IT systems. - Ability to implement new products and solutions. - Familiarity with a variety of field's concepts, best-practices, and procedures.- Ability to communicate clearly both verbally and in writing with user community and write technical documentation- Maintenance Lotus Domino ,Lotus Traveler ,Lotus Sametime -Solid Works - administration, installation of computers and defining document flows- VMware vSphere Physical server virtualization and migration in the virtual environment, data center, cluster- Vranger- management solution for backup and recovery of virtual machines- Vmware Horizon View – VDI management solution, desktop virtualization- Manage network equipment Fortinet ,Zyxell -Create VLANs, security, internal mesh wi-fi integrated with AD and Radius, wi-fi guest area using Fortitoken, VPNs with Ipsec in 3 distinct location- Maintenance and administration Active Directory forest Windows 2012- Participation in implementing a software production “ Era” for food machinery- Installation, configuration, troubleshooting equipment Intermec (touch screen,printer,pocket pc,scanner)- Configuring and installing servers in the datacenters in 3 factory distinct location- Configuring and installing Antivirus Solution remote administration management.

Responsibilities:- Customer portfolio management and development- Managing projects from clients, including problem analysis, solution design and implementation - Data management- Network management and configuration- Users and helpdesk assistance- Information Systems Security- Documenting procedures and interventions- Hardware – Installation, maintenance and troubleshooting- Management components and peripherals.- IT architecture design- Manage network equipment Zyxell- Maintenance and administration Active Directory

- Maintenance and administration Active Directory- Customer portfolio management and development- Managing projects from clients, including problem analysis, solution design and implementation - Data management- Network management and configuration- Users and helpdesk assistance- Information Systems Security- Documenting procedures and interventions- Hardware – Installation, maintenance and troubleshooting- Management components and peripherals.- IT architecture design

- Maintenance and administration Active Directory- Customer portfolio management and development- Managing projects from clients, including problem analysis, solution design and implementation - Data management- Network management and configuration- Users and helpdesk assistance- Information Systems Security- Documenting procedures and interventions- Hardware – Installation, maintenance and troubleshooting- Management components and peripherals.- IT architecture design

- Customer portfolio management and development- Managing projects from clients, including problem analysis, solution design and implementation - Data management- Network management and configuration- Users and helpdesk assistance- Information Systems Security- Documenting procedures and interventions- Hardware – Installation, maintenance and troubleshooting- Management components and peripherals.

Finance, Accounting, Computer Science

Certified Programmer Analyst, Computer Science